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THE REVITALIZATION OF THE SERVICE PHILOSOPHY OF OMOTENASHI IN THE JAPANESE HOSPITALITY INDUSTRY
Yoshinobu Sato,Mark E. Parry 글로벌지식마케팅경영학회 2018 Global Marketing Conference Vol.2018 No.07
Omotenashi is the Japanese term for a conception of service hospitality rooted in the Japanese tea ceremony. This research explores the ways in which contemporary hospitality executives have drawn on the historical tradition of omotenashi in the tea ceremony, as well as older Japanese cultural and spiritual traditions underlying omotenashi, to re-envision encounters between service employees and customers. In high context cultures like Japan, information is widely shared, which reduces the amount of information that must be shared verbally. The nature of Japan‟s high-context culture is manifested in two important principles of the philosophy of the tea ceremony. One important principle is mutual understanding, which arise from the process of “consideration,” which involves “putting oneself in the position of others to anticipate their desires” (Surak, 2012, p. 51). A second important principle involves ritualized social interactions. As Kondo explained (1985), “… the Japanese tea ceremony is a highly ritualized version of the host/guest interaction, and a heightened expression of the emphasis on etiquette in Japanese culture in general.” He continues: “The theory is that mere good intentions are insufficient; one must know the proper form in order to express one‟s feelings of hospitality effectively (Kondo 1985, p. 288). The importance of ritualized behavior also emerges in the kata of Kendo and other Japanese martial arts, where the term kata refers to a sequence of stylized movements that are designed to cultivate “speed of movement, dynamic execution, and realistic character” (Kiyota, 2002, p. 24). Similarly, Zen discussions of secular work emphasize the value of ritualized behavior. According to Musimi (1990, p. 821), “Deeply ingrained in the minds of the Japanese people is the belief that „work‟ makes for moral culture, and man‟s character is formed through the process of working.” Arai (2006, p. 110) observed that domestic work also can be viewed as “ritualized [Zen] activity done in accord with wisdom and compassion.” We argue that current attempts to implement the spirit of omotenashi in employee training have emphasized the spiritual, attitudinal, and behavioral dimensions of omotenashi. The meaning of these dimensions reflect the ways in which executives understand and interpret the high-context nature of Japanese culture and Zen Buddhism on the Tea Ceremony and Japanese martial arts such as Kendo.
Diagnosis of Delay Faults in the Presence of Clock Delays Considering Hazards
Yoshinobu Higami,Senling Wang,Hiroshi Takahashi,Shin-ya Kobayashi,Kewal K. Saluja 대한전자공학회 2015 ITC-CSCC :International Technical Conference on Ci Vol.2015 No.6
Presence of hazards can often lead to poor diagnosis. In this paper we propose a diagnosis method for gate delay faults in the presence of clock delays and hazards. Candidate faults are deduced using a fault dictionary which is created by the fault simulation considering hazard signals. Our diagnosis method can deduce candidate faults successfully even when a fault is activated by a hazard signal or when hazard signals are propagated to outputs, though conventional methods without considering hazards often fail to do so.
A Model-Based System Development of a Walking Support Wheelchair Robot
Yoshinobu Akimoto,Eri Sato-Shimokawara,Yasunari Fujimoto,Toru Yamaguchi 제어로봇시스템학회 2014 제어로봇시스템학회 국제학술대회 논문집 Vol.2014 No.10
This paper proposes a model-based development method with user model to develop functions of service robots, in consideration of user conditions. The user model in this paper is an independent model, which cooperates with device models and control models, and then it can behave on behalf of actual human, in simulation environments. Therefore, the user model is effective for developing functions of a product which has some risks to hurt human. The authors have been developing functions of electric wheelchair to support persons with gait disturbance. The authors applied this method to the improvement of a rehabilitation assistance function and a development of the safety drive assistance function on the electric wheelchair, for evaluating the functions in design phase, without risk to hurt subjects. As one of the safety drive functions, the authors implemented a function to stop automatically at emergency. And, for the improvement of the rehabilitation assistance function, the authors implemented a sub-function to approach the user.
Characteristic Equation and Reflection Models of Air Column Resonant Surge
Yoshinobu Tsujimoto,Yutaka Kawata,Nobuyuki Yamaguchi 한국유체기계학회 2022 International journal of fluid machinery and syste Vol.15 No.1
Fundamental models of air column resonant surge are proposed. It is assumed that the flow in the suction pipe is incompressible but the effects of compressibility and pipe friction are taken into account in the discharge pipe. The characteristic equation is derived and the differences of onset condition and frequency from those of extended Helmholtz resonant surge are discussed. A reflection model considering the wave reflections at the compressor and throttle is also proposed to obtain better understanding. The results of characteristic equation and reflection models agree nicely. The results are validated by comparisons with experiments.