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A Study on Perceived Service Quality in the Indian Rural and Urban Hospitals
Naeema Mohammed,Navin Kumar ASCONS 2018 INTERNATIONAL JOURNAL OF EMERGING MULTIDISCIPLINAR Vol.2 No.1
Hospital service quality is the variation between the patient’s perceptions about the services delivered by a healthcare organization and their expectations about healthcare organizations delivering such services. Patient perspective is the ultimate indicator of healthcare service quality as it enables them to judge the performance of the services provided by the hospital. A huge gap exists between the quality of the healthcare services provided by the hospitals in rural and urban areas. The quantitative study was conducted to understand the perceptional differences in the service quality between the urban and rural hospitals. It was a survey that documented the patient perspective of hospital service quality by measuring various dimensions like healthcare delivery, facilities, financial access to care, diagnostic aspects of care, health personnel conduct and drug availability. The sample consisted of 115 residents, chosen based on convenience, from urban and rural areas. The responses were analyzed using SPSS 20 software. From the findings, it was inferred that there are perceptional differences in the service quality between rural and urban hospitals. Further, perceptional differences exist in the facilities provided between the rural and urban hospitals. Financial and physical access to care widely differ between rural and urban hospitals. Overall, the perception of service quality is higher in the urban hospitals than in the rural hospitals. Thus, study provides insights to the hospital administrators and the managers in enhancing the quality of services, based on the perceptions and needs of the patients.
Photocatalytic Degradation of Methyl tert-Butyl Ether (MTBE): A review
Seddigi, Zaki S.,Ahmed, Saleh A.,Ansari, Shahid P.,Yarkandi, Naeema H.,Danish, Ekram,Oteef, Mohammed D.Y.,Cohelan, M.,Ahmed, Shakeel,Abulkibash, Abdallah M. Techno-Press 2014 Advances in environmental research Vol.3 No.1
Advanced oxidation processes using UV and catalysts like $TiO_2$ and ZnO have been recently applied for the photocatalytic degradation of MTBE in water. Attempts have been made to replace the UV radiation by the solar spectrum. This review intends to shed more light on the work that has been done so far in this area of research. The information provided will help in crystallizing the ideas required to shift the trend from UV photocatalysis to sunlight photocatalysis. The careful optimization of the reaction parameters and the type of the dopant employed are greatly responsible for any enhancement in the degradation process. The advantage of shifting from UV photocatalysts to visible light photocatalysts can be observed when catalysts like $TiO_2$ and ZnO are doped with suitable metals. Therefore, it is expected that in the near future, the visible light photocatalysis will be the main technique applied for the remediation of water contaminated with MTBE.