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Overcoming emotional exhaustion in a sales setting
Lucy M. Matthews,Diane R. Edmondson 한국마케팅과학회 2020 마케팅과학연구 Vol.30 No.3
The purpose of this paper is to investigate how sales organizations can become sustainable by reducing or mitigating emotional exhaustion in their sales employees. Specifically, this paper examines how organizational support, sales creativity, grit and emotional engagement impact emotional exhaustion. A sample of 361 business-to-business sales employees across a variety of organizations and industries were included in the study. Results indicated that perceived organizational support and emotional engagement negatively influenced emotional exhaustion. Although grit and sales creativity did not directly impact emotional exhaustion, both positively impacted emotional engagement. For sales organizations, these findings have important applications. First, employers need to hire employees that exhibit high levels of grit and sales creativity. Second, organizations need to provide a supportive and creative environment in order to minimize the impact of emotional exhaustion for their sales employees.
Web-based Technologies for the Flipped College Classroom
( Lucy Green ) 한국교육공학회 2016 한국교육공학회 학술대회발표자료집 Vol.2016 No.1
Flipped classrooms present new opportunities for enhanced instruction that deepens critical thinking and creativity including authentic, discovery, and problem-based learning, team-driven collaboration, in-time assessment and real-time feedback, as well as personalized learning experiences. However, the implementation of this teaching structure comes with its own set of unique instructional considerations, including the organization of curriculum, design of learning activities and assessments in and outside the classroom, technology for course delivery and student learning, and both the accommodations and modifications to meet learners`` needs - all considerations that impact the role technology plays and which tools to select for flipping. While the most prevalent role of technology is in the creation and delivery of online presentations (i.e. the "lecture" and/or instructional material provided to students between one class and the next), other key roles are technology``s ability to bridge the online and classroom experiences, conduct formative and summative assessments, and enhance the classroom active learning experience. In this workshop, participants will explore free and open source webbased technologies that can be used to support both the online and the classroom components of a flipped classroom. Technologies will be selected from the American Association for School Librarians`` Best Websites for Teaching and Learning Award Winners, a list annually developed by an appointed committee of school librarians and university faculty. These free and open source web-based tools represent five broad categories: media sharing, digital storytelling, management & organization, social networking & communications, content resources, and curriculum collaboration.