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제조부문과 사무간접/서비스부문의 6시그마 프로세스 개선활동 비교분석
윤재욱 ( Jae Wook Yoon ),김보형 ( Bo Hyoung Kim ) 한국품질경영학회 2008 품질경영학회지 Vol.36 No.4
There are big differences in six sigma projects between manufacturing processes and transactional/service processes. This paper analyzed the differences between the two areas by examining 18 six sigma case studies in Korean companies. To characterize six sigma case studies, step-by-step questions and check criteria were developed based on 12 step DMAIC methodology. On the basis of those characterized data, the differences between two areas were analyzed. Significant differences were found in the number of CTQs, validation of measurement systems, methods to determine improvement objectives, the methods to elicit improvement plans and types of control systems. The most significant difference was that statistical tools were widely used in manufacturing processes, but qualitative tools were used in transactional/service processes during improvement phase.
박진수,김윤배,윤재욱,김종원,Park, Jin-Soo,Kim, Yun-Bae,Yoon, Jae-Wook,Kim, Jong-Won 한국시뮬레이션학회 2010 한국시뮬레이션학회 논문지 Vol.19 No.4
As a new paradigm called modeling and simulation(M&S) or simulation based acquisition(SBA) has arisen, necessity of applying it to Korea has been increased. Not only rational construction of SBA but development of model which can evaluate driving results and improve relating processes to SBA is needed. Therefore we suggests the framework of capability maturity model for M&S development and SBA. The ultimate purpose of our model is improving processes relating to M&S development and SBA. The last section include detailed model which has practices for improving some SBA processes.
이명호,윤재욱,이경근 한국경영과학회 1999 한국경영과학회지 Vol.24 No.3
Recently, information technology and information system(IS) are rapidly diffused throughout the world. In the global competitive environment, the success of IS becomes the important on e among the critical success factors(CSF) of the firm. For achieving it, the firm must continually involve itself in the quality evaluation and improvement of IS. The quality concept was changed into the customer-oriented quality one. There is no exception to the quality of IS. In the past, IS quality was determined by the IS developer or IS department offering service. Now it is evaluated by the user of IS service, and then the customer-oriented user satisfaction becomes an important issue. The purpose of this study is to develope the total quality evaluation model of IS through TQM approach First, all success factors of the domestic IS are extracted from the foreign and domestic literatures of IS success factors contained the technical and behavioral aspects. And the extracted factors are classified with evaluation levels for quality evaluation and developed into a total quality evaluation model. Finally the model usefulness is analyzed.