은행의 내부고객 지원활동이 경영성과에 미치는 영향 : 시장지향성의 매개효과를 중심으로

백영미(Baek, Young-Mi),김용(Kim, Yong) 한국산업경영학회 2021 경영연구 Vol.36 No.4

본 연구의 목적은 은행의 내부고객 지원활동이 시장지향성과 경영성과에 미치는 영향을 실증적으로 증명하여 내부고객 지원활동의 중요성을 인식하는 계기를 제공하고, 은행의 경영전략에 내부고객 지원활동을반영시켜 은행의 지속 가능한 성장에 기여하는데 있다. 시중은행과 지방은행에 근무하는 직원을 대상으로설문조사를 실시하였다. 설문자료는 타당성과 신뢰성을 검토하고 구조방정식모형으로 실증분석을 하였다. 연구 결과는 다음과 같다. 첫째, 내부고객 지원활동 구성요소 중 내부소통과 경영층지원은 시장지향성에 유의한 정(+)의 영향을 미치고 있지만, 권한위임과 교육연수는 영향을 미치지 않았다. 둘째, 내부고객 지원활동은 경영성과에 유의한 영향을 미치지 않는 것으로 나타났다. 경영층지원은 경영성과에 부(-)의 영향을 미치는 것으로 나타났다. 셋째, 시장지향성은 경영성과에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 넷째, 내부소통과 경영층지원은 시장지향성의 매개역활을 통해 경영성과에 간접적으로 영향을 미치는 것으로 나타났다. 본 연구의 시사점은 시장지향성의 시작이 내부고객 지원활동이며, 내부고객 지원활동이 강화된 은행은시장지향성을 매개로 하여 경영성과를 증대 시킬 수가 있음을 실증적으로 증명하였다는 것이다. The purpose of this study is to provide an opportunity to recognize the importance of internal customer support activities by empirically proving the effect of a bank s internal customer support activities on market orientation and business performance, and to reflect internal customer support activities in the bank s business strategy. to contribute to the sustainable growth of the bank. A survey was conducted on employees working at commercial and regional banks. The validity and reliability of the questionnaire data were reviewed and empirical analysis was performed using a structural equation model. The study results are as follows. First, among the components of internal customer support activities, internal communication and management support had a significant positive (+) effect on market orientation, but delegation of authority and training did not. Second, it was found that internal customer support activities did not significantly affect business performance. It was found that management support had a negative (-) effect on business performance. Third, market orientation was found to have a significant positive (+) effect on business performance. Fourth, it was found that internal communication and management support indirectly affect business performance through the mediating role of market orientation. The implication of this study is that the beginning of market orientation is internal customer support activities, and it is empirically proven that a bank with reinforced internal customer support activities can increase business performance through market orientation as a medium.

지적도와 건축물대장 연계를 통한 토지이용 DB구축에 관한 연구

백태경,김영훈,최정미 한국지리정보학회 2004 한국지리정보학회지 Vol.7 No.4

도시토지이용 문제는 인구와 시설이 증가함에 따라 점점 심각해지고 있으며 토지이용계획은 도시계획에서 가장 중요한 부분이다. 따라서 도시토지이용의 현상을 파악하고 미래를 예측하는 것은 토지이용계획의 핵심적인 과정이라 할 수 있다. 본 연구에서는 지방자치단체의 도시계획업무에 사용되는 토지 및 건축물대장의 전산자료를 활용하여 도시해석 시 사용가능토록 DB를 구축하여 활용방안을 검토하였고, 이미 개별 목적으로 작성되어 있는 지적도와 건축물대장의 연계를 통한 개별 필지별 토지이용 데이터를 구축하여 그 활용방안을 검토하고, 토지이응현황 등을 분석하였다. 이러한 정보체계를 이용하여 공간정보와 그 속에 존재하는 토지이용속성을 시계열적 공간자료로 활용하여 부산시 토지이용 현황을 파악하였다. As the city grows in population and size, land-use plan increasingly becomes a crucial element in developing a city-wide plan. In the process of developing the land use plan, identifying the present conditions and predicting the future conditions are the most important steps. That is, to understand the phenomena of land-use activities as well as to manage uses of the land efficiently require the comprehensive land use information system. This study intends to construct the land use database utilizing the Cadastral Map and Registered Building Data and to examine and suggest the application areas of the database. The database was constructed with those of Busan Metropolitan City. Using the established data, it shows how to use the database to identify the present conditions in Busan.

화장에 관한 기존연구 유형의 분석

백경진,김미영 服飾文化學會 2004 服飾文化硏究 Vol.12 No.1

The purpose of this study was to analyze the previous make-up studies. A number of publications and journals were reviewed and analyzed carefully. The results of review and analysis were as follows: There were many different subjects in make-up studies and They can be divided into ten types : cosmetics purchase behavior, change of make-up culture and comparison, make-up trend by era, cosmetics industry's standing of today and strategy, art trend in make-up, brand preference of cosmetics, make up attitude, recognition about imported cosmetics and purchase behavior, color preference of cosmetics, the relationship between self-concept and make-up. In general, the cosmetic purchase behavior studies are conducted most actively. According to result that analyze existent study, special quality of cosmetics purchase action appears very variously according to standard of classification of study target and study target. But, study target and method of study are not various, and purchase behavior study connected with make-un and clothes is very lacking. Therefore, in this study, wished to discover problem of virtue study because analyzes studies about previous make-up and present forward study direction.

발생원 유형에 따른 공기 중 휘발성 유기화합물의 비산배출 특성 평가

백성옥,김미현,서영교 한국대기환경학회 2003 한국대기환경학회지 Vol.19 No.4

In this study, the fugitive emission characteristic^ of airborne volatile organic compounds from different source categories were evaluated with respect to the concentrations measured in the vicinity of the sources. A total of 22 different sources were investigated, including gasoline storage and filling stations, painting spray booth, laundry, printing offices, textile industries, and a number of environment sanitary facilities such as landfill, wastewater treatment and incineration plants The target VOCs included 83 individual compounds, which were determined by adsorption sampling and thermal desorption coupled with GC/MS analysis. Overall, the aliphatic compounds appeared to be the most abundant class of compounds in terms of their concentrations, followed by aromatic, and halogenated hydrocarbons. As a single compound, however, toluene was the most abundant one, explaining 11% of the total VOC concentrations as an average of all the dataset. Among source categories. petroleum associated sources such as gasoline storage/filling stations, and laundry factory were identified as the most significant sources of aliphatic hydrocarbons, while aromatic VOCs were dominantly emitted from the sources handling organic solvents, such as painting booth, printing offices, and textile dyeing processes. However, there was no apparent pattern in terms of the contributions of each group to the total VOCs concentrations in environmental sanitary facilities. It was also found that the activated carbon adsorption tower installed for the VOC emission control in some facilities do not show any effective performances, which may result in the increased VOC levels in the ambient atmosphere.

마우스에서 조합시험법에 의한 고려홍삼의 생식발생독성 평가

김미라, 박동선, 장자영, 신선희, 이예은, 백인정, 연정민, 이세라 , 남상섭, 황방연, 노재섭, 김순선, 조대현, 남상윤, 이범준, 김윤배, 윤영원 충북대학교 동물의학연구소 2006 Journal of Biomedical and Translational Research Vol.7 No.1

본문참조

학령전기 장애아 어머니의 부담감과 사회적지지

양경미,백영주,오현이 조선대학교 부설 의학연구소 2000 The Medical Journal of Chosun University Vol.25 No.1

Background and Objective : The purpose of this study is to identify the level of burden and social support of mothers who have handicapped children of preschool age, and is to determine whether providing social support is an effective strategy to relieve the burden of those mothers. Materials and Method : From August 17, to September 28, 1999, the data was collected from 83 mothers caring handicapped children of preschool age, who are being treated and educated at two welfare centers for the handicapped, two early training and treating centers for them in Kwangju, and one center in Seoul. Two instruments used in this study were the burden scale developed by Suh and Oh, and the Personal Resource Questionnaire(PRQ, Part Ⅱ) developed by Brandt and Weinert. The data was analyzed with t-test, ANOVA, Scheffe’s test, Pearson’s Correlation Coefficient, and Stepwise Multiple Regression analysis. Results : 1. The correlation between the burden and the social support was statistically significant. 2. Sorts of handicap of children was the most important predictor to burden of mothers caring handicapped children of preschool age(R2=.20). In addition to, this social support and brother’s precedence accounted for 32% of burden of those mothers. Conclusion : There was significant negative correlation between social support and burden.

마우스 생식기계에 있어서 고려홍삼 추출물이 SOD계 유전자 발현에 미치는 영향

백인정, 연정민, 이세라, 김미라, 김윤배, 이범준, 윤영원, 남상윤 충북대학교 동물의학연구소 2007 Journal of Biomedical and Translational Research Vol.8 No.1

본문참고

Teicoplanin 투여 후 급성 발열의 집단 발생

김백남,나현희,안정미,안은영 대한감염학회 2005 감염과 화학요법 Vol.37 No.1

An outbreak of acute febrile reaction which developed after the administration of teicoplanin was identified in seven patients. Fever, with hypotension in some, developed during or soon after infusion and persisted for several hours. Laboratory abnormalities including leukocytosis and elevation of liver enzymes and creatine phosphokinase in serum were observed for two or three days. Contamination of the drug with endotoxins was identified.

파라캇에 의한 대뇌 피질 손상 : 증례 보고

안미영,신동익,이형석,백신혜,이성현,이상수 충북대학교 의과대학 충북대학교 의학연구소 2010 忠北醫大學術誌 Vol.20 No.1

Paraquat is widely used as a universal herbicide. Paraquat induces brain damage in case of fatal poisoning. It is well documented that paraquat exposure is associated with Parkinson's disease. However, many reports suggest paraquat is not selective for the dopaminergic nigro-strial system. Preferably, there are reports that cortical neurons were found to be more sensitive to paraquat. A39-year-old woman committed suicide by drinking 20 ml of a 20% solution of Paraquat. After 5 days, she had a convulsive seizure and lost consciousness. Brain MRI showed diffuse cerebral cortical edema of bilateral frontal and temporal lobes. She died 2 days after progressive pulmonary fibrosis. Here, we report a patient with paraquat induced cortical lesion. 파라캇은 세계적으로 널리 쓰이는 제초제이다. 파라캇은 중독되었을 경우 뇌손상을 일으키기도 한다. 파라캇과 파킨슨병과의 관련성은 비교적 잘 알려져 있다. 하지만, 파라캇이 도파민 줄무늬흑체 계통(dopaminergic nifro-striatal system)에 선택적이지 않다는 많은 보고들이 있다. 오히려, 대뇌피질이 파라캇 중독에 더욱 민감하다는 일부 보고들도 있다. 39세 여자환자가 자살할 목적으로 20% 농도의 파라캇 20 ml를 마시고 본원에 내원하였다. 환자는 입원 5일째 갑자기 전신 발작 증상과 함께 의식 저하 소견을 보였다. 다음날 시행한 뇌자기공명영상 촬영상 양쪽 측두엽과 전두엽에 대칭성 세포 도겅부종 소견을 보이고 있었다. 그녀는 2일 후 폐섬유화증에 의한 호흡부전으로 사망하였다. 저자들은 파라캇 중독 환자에서 대뇌 피질 손상을 확인한 1예를 경험하였기에 보고하는 바이다.

자궁경부 세포 인식을 위한 가변 블록 기반 특징 추출 기법

강미영,하진영,김백섭,이헌길 강원대학교 정보통신연구소 2001 정보통신논문지 Vol.5 No.-

Most automated cervical cancer screening systems are recognized through the feature extraction process by segmenting the cell image. There are problems such that an efficient segmentation of the cell image is difficult, and segmentation and feature extraction process takes long time. To solve these problems, PapNet system based on the artificial neural network was developed. However, it takes long time to recognize because huge amount of pixel-based features is inputted into neural network. In this paper, we propose a feature extraction technique which is based on the variable size block and makes use of the color information. The proposed technique can reduce running time by decreasing the input number of neural network by dividing the region of the cell around the center into blocks. This technique shows the low false negative error ratio and the high recognition ratio by color clustering which makes use of the position information and the similarity among homogeneous cells, and by variable size block in proportion to importance ratio of the information.