프랜차이즈 스포츠센터의 서비스 품질이 고객만족 및 재구매 의도에 미치는 영향

이종길,이종호,유종렬 충남대학교 체육과학연구소 2006 體育科學硏究誌 Vol.23 No.1

The franchise sports center has been most popularized among sports service industry and has worked as a pivot of life sports. These franchise sports center should have an efforts to get the competitiveness by maintaining and managing of existing customers with differentiated marketing activities. Therefore, the study of deep analysis about the relationship of service quality, customer satisfaction, re-purchasing intention and word of mouth effect would become foundation to increase service quality, maximize customer satisfaction, and maintain existing customers and eventually it would become a major factor in establishing future marketing strategies. To achieve the purpose of this study, the questionnaires was conducted on male and female adults who use franchise sports centers in Oct. 2005. For the purpose of this study, the purposive random sampling method was used and four franchise sports centers of the most biggest sports center "R" was selected. The questionnaire was distributed to 400 members of franchise sports centers and finally, 372 data have selected except for unreliable 28 data. The finally selected data was analyzed with SPSS program V.10.0. In order to examine the characteristics of sample, the frequency analysis was performed and to examine the reliability of survey tool, reliability analysis was performed. Also, to analyze basic statistic quality and verify the hypotheses of the study, t-test, one-way ANOVA and regression analysis were conducted. Through the methods mentioned above, the results drawn from the analysis are as follows; First, as a result of examining the different customers' perceptions on service quality, customer satisfaction, re-purchasing intention and effects of word of mouth by demographic factors, except for the gender, age, re-purchasing intention and effects of word of mouth, statistically significant differences were indicated on the social status and customer satisfaction. Second, as a result of examining different customers' perceptions on service quality, customer satisfaction, re-purchasing intention and effects of word of mouth by using behavior of sports center, except for customer satisfaction, re-purchasing intention and effects of word of mouth, statistically significant differences were indicated on reliability of service quality. Third, to analyze the effects of perceived service quality on customer satisfaction ,the multiple regression analysis was conducted. Among five factors in service quality, 3 factors, tangibility, empathy and responsiveness gave statistically significant effects on customer satisfaction. Forth, to analyze the effects of perceived service quality on re-purchasing intention, the multiple regression analysis was conducted. Among five factors in service quality, 2 factors, tangibility and confidentiality gave statistically significant effects on re-purchasing intention. Fifth, to analyze the effects of perceived service quality on effects of word of mouth, the multiple regression analysis was conducted. Among five factors in service quality, 3 factors, tangibility, responsiveness and confidentiality gave statistically significant effects on re-purchasing intention. Sixth, to analyze the effects of customer satisfaction on re-purchasing intention, simple regression was conducted. The customer satisfaction imposed statistically significant influence on customers' re-purchasing intention. Seventh, to analyze the effects of customer satisfaction on effects of word of mouth, simple regression was conducted. The customer satisfaction imposed statistically significant influence on effects of word of mouth. Finally, to analyze the causal relation in service quality, customer satisfaction, re-purchasing intention and word of mouth, path analysis was conducted. Service quality affected customer satisfaction, re-purchasing intention and word of mouth. Customer satisfaction as a mediator variable between service quality and post purchase behavior also affected re-purchasing intention and wold of mouth. Also, correlations between re-purchasing intention and word of mouth imposed statistically significant influence.

혈액투석 환자에서 대퇴신경범증으로 발현된 장골근 및 요근 농양 1예

이준상,강동구,신상열,윤재호,조영일,고성은,유영범,전혜정,진춘조,송종오 대한신장학회 2004 대한신장학회잡지 Vol.23 No.1

언어영재 교육의 내용 설정 방안 연구

이종열,최웅환 경북대학교 사범대학 부속 중등교육연구소 2004 중등교육연구 Vol.52 No.1

The purpose of this study is to provide suggestions related to learning contents of education model developing of verbally gifted students. The results of this study were as follow. First, Figurative language and thought are core of the verbal creativity, because it's basically strategy of our human cognitive systems and conceptualization. Second, verbally gifted students was used of figurative language who had a relative value of creativity. Therefor, figurative language and thought are very important factors to provide creative ideas for developing verbal talents. Figurative language is ability of thought process in order to understanding and construction about the concept of universe and we have never been met.

광도와 온도가 가시광선 중합형 치과용 레진의 중합에 주는 영향

이종근,최주열,임범순,신현철 大韓齒科器材學會 2004 대한치과재료학회지 Vol.31 No.4

본 연구에서는 2종의 다이메타크릴레이트 치과용 레진 (urethane dimethacylate, UDMA와 bisphenol A glycerolate dimethacylate, Bis-GMA)이 광중합 반응하는 과정에서 변화되는 물성을 동역학분석법 (dynamic mechanical analysis, DMA)으로 관찰하였다. 광중합에 사용한 가시광선 (λ=400-500 nm)의 광도는 20 mW/㎠에서 70, 120, 300 및 600 mW/㎠로 변화시켜 그에 따른 저장탄성율 (storage modulus, G')과 손실탄성율 (loss modulus, G")의 변화를 측정하였고, 측정온도도 25 ℃에서 37, 50 및 60 ℃로 변화시켜 온도가 중합과정에 주는 영향을 관찰하였다. 광조사 시간은 모든 시편에 대하여 측정 시작 직후 30초로 일정하게 하였다. 각 조건에서 측정한 G' 과 tan δ (=G"/G') 결과를 이용하여 겔화 (gelation)와 유리화 (vitrification) 전이시점 (transition point)을 결정하였으며, 이를 이용하여 TTIT (Time-Temperature-Intensity-Transformation) 중합 도표를 작성하였다. 이 중합도표를 보면 광도 변화가 온도 변화보다 중합반응에 더 민감하게 영향을 주었으며, 특히 광도는 겔화보다 유리화에 훨씬 크게 영향을 주는 것을 알 수 있었다.

고속 응답 열전대를 이용한 비정상 열전달 측정에 관한 연구

이종범,이열 한국 항공대학교 항공산업기술연구소 1997 航空宇宙産業技術硏究所 硏究誌 Vol.7 No.-

평판에 디젤 스프레이가 충돌할 때 나타나는 비정상 열전달의 측정에 관한 연구를 수행하였다. 단공 노즐에서 분사된 디젤 스프레이는 가열된 평판에 직각으로 충돌된다. 평판의 윗표면에 고속 응답 열전대를 장치하여 비정상적인 평판 표면 변화를 측정하였다. semi-infinite model과 time marching technique을 이용해서 평판 표면에서 열유속의 시간적인 변화가 구해졌다. An experimental study on transient heat transfer measurements in impinging diesel-spray on a flat plate is carried out. A diesel spray is injected from a single-hole nozzle and impinges on a heated flat plate in normal direction. A fast-response thermocouple installed in the top surface of the plate measures the transient variation of surface temperature of the plate. Utilizing the semi-infinite model and time marching technique, the temporal variation of the heat flux on the plate is determined.

국어지식 영역 내용체계의 통합적 재구성 방안

이종열 문학과언어연구회 2003 문화와 융합 Vol.25 No.-

심인성 색전 요인이 없는 뇌경색 환자에서 경식도 심초음파와 Acoustic Quantification을 이용한 대동맥 탄성의 평가

이종민,윤호중,임효영,박지원,김휘열,전희경,문건웅,정욱성,채장성,김재형,최규보,홍순조 대한순환기학회 2000 Korean Circulation Journal Vol.30 No.8

SEM용 전자 검출기의 설계 및 제작

이상욱,전종업,박기태,박규열 한국공작기계학회 2005 한국공작기계학회 춘계학술대회논문집 Vol.2005 No.-

The nature of the signals collected by an SEM(Scanning Electron Microscope) in order to form images are all dependent on the detector used to collect them, and the quality of an acquired image is strongly influenced by detector performance. Therefore, the development of detector with high performance is very important in pulling up the resolution of SEM This study presents the secondary electron detector for use in scanning electron microscope, electric circuit and I/V conversion circuit for driving that detector.

피부 적용 겔제제의 첨가제에 의한 수분 보유력 평가

이은미,박종희,경기열,전일순,조혜정,지웅길 충남대학교 약학대학 의약품개발연구소 2004 藥學論文集 Vol.19 No.-

The aim of this study was to improve the moisturizing and water retaining effects of a gel containing poloxamer 407, glycerin, sod hyaluronate, sorbo(sorbitol 70%). Topical preparations were formulated as a gel containing different concentration poloxamer 407, glycerin, sod. hyaluronate, sorbo(sorbito1 70%), lipid(ceramide. sphingosine ratio 1:l). We tested a various combination of different additives for the moisturizing effect The water holding capacity of the mixture was measured using a moisture analyzer. In vivo test was carried out on human skin using Skicon-200 and water retaining effect was increased by addition of lipid. Water evaporation test was performed by various concentration of additives and water evaporation characteristics of the preparations were determined using the moisture analyzer. Moisturizing and water retaining effects was increased by adequate combination of various additives with topical gel formulations.

경남지역 벼 친환경재배시 고품질 유색미 생산을 위한 적정 품종

김상열,한상익,오성환,이종희,권영업 忠北大學校 農業科學硏究所 2015 農業科學硏究 Vol.31 No.2