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      • 국제선 항공사 기내서비스에 대한 불만족과 불평행동유형에 관한 연구

        양현주 한국관광정책학회 2003 觀光政策學硏究 Vol.9 No.2

        The deepening of competition in the airline industry made the motive to evoke the quality management which emphasizes the quality side in the airline service. Espesially, in the service the fact that the customer's loyalty extent is desided buy how the dissatisfaction than satisfaction is dissolved, the complaint which customers feel is controlled and deserved and repurchase intention become higher means the treatment of complaint behavior of dissatisfied customers became key factor in the customer management. Customers have five fundamental alternatives when they have dissatisfied with a purchase or some aspect of it; take no action, discontinue use of the service, tell friends and others about their problem, complain to cabin manager, complain to sort of consumer protection group and KNTO(Korea National Tourism Organization) For the reserch, this study collected 240 questionnaires targeted to native passengers who come to Korea at the Inchon international airport terminal and set up five hypothesis and used muitiful regression analysis, paired-sample T-test, crosstabulations analysis. According to survey, 1st, Evaluation factor of cabin service quality is positively related to customer's satisfaction. 2nd, There is significant difference between the attribution of cabin service quality and subject of dissatisfaction. Specially, They are dissatisfied by the human professionalism such as cabin crew's clean appearance, courteous cabin crew, pertinent service procedures. 3rd, Dissatisfied passengers than satisfied passengers show strong complaint behavior. 4th, Rutine object passengers than object passengers show strong complaint behavior. 5th, Dissatisfied passengers using national airlines were more likely to refuse to use them again than those using foreign airlines. As a result of the reserch, it could be helpful for the airline industry to establish marketing strategy by understanding dissatisfied factors and complaining behaviors of airline passengers. Finally, Airline management should make more efforts to improve service quality.

      • KCI등재후보

        제주 강정마을 주민들의 외상 후 스트레스장애 유병률과 관련 요인

        양현주,정영은,박준혁,김문두 대한신경정신의학회 2019 신경정신의학 Vol.58 No.4

        Objectives Most studies on post-traumatic stress disorder (PTSD) have involved a small sample size and a specific traumatic event, with few studies reporting on subjects who have been continuously exposed to a traumatic event. Timely assessment and treatment are crucial for individuals chronically exposed to a traumatic event. Therefore, this study investigated the prevalence of PTSD and associated factors in all residents of Gangjeong village, who, recently, have been exposed to a traumatic event for a prolonged period. Methods The subjects of this study were the residents of Gangjeong village, who have been exposed to a traumatic event related to the construction of the Jeju Civilian-Military Complex Port. The survey included items related to general characteristics and PTSD symptoms, which were assessed using the Impact of Event Scale-Revised, Korean version. Results The prevalence of PTSD symptoms was 26.8% (95% confidence interval=23.54–30.04). Multivariate logistic regression analysis identified age, length of residence, and marital status as factors significantly associated with PTSD symptoms. Conclusion The prevalence of PTSD symptoms was higher among the study population than in the general population. Economically active age groups, people exposed to the traumatic event throughout their duration of residence in the village, and unmarried individuals were found to be more likely to develop PTSD symptoms. Mental, social, and financial support should be directed to the affected groups of individuals.

      • KCI등재

        간호대학생의 지각된 스트레스와 대학생활적응의 관계: 대인관계능력의 매개효과

        양현주,변은경 국제문화기술진흥원 2023 The Journal of the Convergence on Culture Technolo Vol.9 No.1

        본 연구는 간호대학생을 대상으로 지각된 스트레스, 대인관계능력, 대학생활적응 간의 관계를 파악하고, 지각된 스트레스와 대학생활적응과의 관계에서 대인관계능력의 매개효과를 확인하기 위해 시도되었다. 연구참여자는 B시의 간호대학생 281명을 대상으로 하였다. 자료분석은 SPSS 23.0 프로그램을 이용하여 실수, 백분율, 평균, 표준편차, t-test, ANOVA, 피어슨 상관계수, 다중회귀분석, sobel test로 분석하였다. 대상자의 지각된 스트레스 평균 2.62±0.62점, 대인관계능력 평균 3.74±0.62점, 대학생활적응 평균 3.38±0.58점이었다. 대상자의 대학생활적응은 지각된 스트레스(r=-.478, p<.001)와 부적상관관계, 대인관계능력(r=.617, p<.001)과 정적상관관계를 나타냈다. 대상자의 지각된 스트레스와 대학생활적응과의 관계에서 대인관계능력이 부분매개효과(β=.629, p<.001)를 가지는 것으로 확인되었다. 따라서 간호대학생의 대학생활적응을 높이기 위하여 지각된 스트레스를 줄이고 대인관계능력을 높일 수 있는 교육 및 프로그램의 개발이 필요하다.

      • KCI등재

        간호사의 다문화 효능감에 영향을 미치는 요인

        양현주,변은경 사단법인 인문사회과학기술융합학회 2019 예술인문사회융합멀티미디어논문지 Vol.9 No.6

        The purpose of this study was to explore degree of nurse's multicultural experience, multicultural perception, multicultural attitude, and multicultural efficacy, the factors influencing of multicultural efficacy of nurses and to provide the basic data to increased multicultural efficacy. This research involved 270 nurses who were working at 8 general hospital with at least 200 beds in B city and G do. Data were collected from July 15, 2015 to July 28. The analyzed by the ANOVA, Pearson's correlation coefficient, and multiple regression using SPSS/WIN 22.0. The degree of multiculture efficacy with the nurses was 50.51±6.72. There were not significant difference in multicultural efficacy with variable. There were positive correlation between multicultural efficacy and multicultural perception(r=.621, p<.001), between multicultural efficacy and multicultural attitude(r=.480, p<.001). Regression analysis showed 40.7% of variance in nurses multicultural efficacy can by experience of multicultural perception, multicultural attitude. These results indicated that it is necessary to determine the various factors affecting multicultural efficacy of nurses. And multicultural efficacy increasing education and program development are required. 본 연구는 간호사의 다문화 경험, 다문화 인식, 다문화 태도, 다문화 효능감의 정도를 알아보고, 다문화 효능감에 영향을 미치는 요인을 파악하여 다문화 효능감 증진을 위한 기초자료를 제공하기 위해 시행되었다. 본 연구는 B시와 G도에서 200병상 이상의 9개 종합병원에 근무하고 있는 간호사 270명을 대상으로 하였다. 자료수집은 2015년 7월 15일부터 2015년 7월 28일까지 였다. 수집된 자료는 SPSS 22.0 프로그램을 이용하여 실수, 백분율, 평균, 표준편차, t-test, 일원분산분석, 피어슨 상관계수, 다중회귀분석으로 분석하였다. 다문화 효능감 50.51±6.72점이었으며, 일반적 특성에 따른 다문화 효능감은 통계적으로 유의한 차이를 나타내지 않았다. 다문화 경험, 다문화 인식, 다문화 태도, 다문화 효능감과의 상관관계를 분석한 결과 다문화 인식(r=.621, p<.001), 다문화 태도(r=.480, p<.001)는 다문화 효능감과 상관관계를 나타냈다. 다문화 효능감에 영향을 미치는 변수는 다문화 인식(t=8.956, p<.001), 다문화 태도(t=3.158, p=.002)로 나타났고, 다문화 효능감을 40.7% 설명하는 것으로 나타났다. 본 연구 결과를 통해 간호사의 다문화 효능감에 영향을 미치는 요인을 확인하는 반복연구가 필요하다. 또한 다문화 효능감을 증진시킬 수 있는 교육 및 프로그램 개발이 요구된다.

      • KCI등재

        대학생의 윤리적 딜레마 토의 프로그램 효과에 관한 연구

        양현주,박미라,제남주 한국디지털정책학회 2019 디지털융복합연구 Vol.17 No.9

        본 연구는 대학생을 대상으로 윤리적 딜레마 토의 프로그램을 적용하여 대상자의 인권감수성, 윤리적 가치관에 미치는 효과를 파악하기 위한 비동등성 대조군 전후설계이다. G도, C대학교 대학생을 대상으로 윤리적 딜레마 토의 프로그램을 8주간 제공하고 그 효과를 검증하였다. IBM SPSS 24.0을 이용하여 자료 분석하였다. 변수들의 정규성 검증은 Shapiro-Wilk 검증, 동질성은 실수와 백분율, Fisher’s exact probability test와 Independent t-test, 프로그램의 효과검정은 paired t-test를 이용하여 분석하였다. 연구결과, 실험군은 윤리적 딜레마 토의 프로그램 후 인권감수성(t=-2.32, p=.025), 윤리적 가치관(t=-2.43, p=.020)이 대조군보다 통계적으로 유의하게 높았다. 본 연구의 윤리적 딜레마 토의 프로그램은 대상자의 인권감수성, 윤리적 가치관 향상에 유의한 효과를 나타냈다. 추후 다양한 계층의 대상자를 대상으로 윤리교육의 효과를 검증하는 추후 연구가 필요하리라 생각된다. This study is a nonequivalent control group pretest-posttest designed to understand the effect of ethical dilemma discussion program on human rights sensitivity and ethical values of university students. By providing ethical dilemma discussion program to university students in C university, G-do, the effectiveness was verified. Analyzed using IBM SPSS 24.0. The normality of the variables was verified by Shapiro-Wilk test. Homogeneity was verified using real number and percentage, Fisher’s exact probability test and independent t-test. The program’s effect was verified using paired t-test. The results of this study are as follows: after the ethical dilemma discussion program, the experimental group’s human rights sensitivity(t=-2.32, p=.025), and ethical value(t=-2.43, p=.020) were higher than the control group. Therefore, the ethical dilemma discussion program of this study helped improve the human rights susceptibility and ethical values of the subjects. Further research is needed to verify the effects of ethics education on diverse groups.

      • KCI등재

        A Case of Methanol Poisoning Treated with Continuous Renal Replacement Therapy - The Serial Measurements of Serum Methanol Concentrations in Methanol Poisoning -

        양현주,채수완,노순옥,정윤조,오성식,최미림,이종화,최명우,현주,선인오,이광영 대한응급의학회 2016 대한응급의학회지 Vol.27 No.5

        Methanol poisoning is a medical emergency that requires rapid elimination of the toxin and its metabolites for recovery. The danger of methanol results from the accumulation of its toxic metabolite formic acid. This accumulation may result in the development of metabolic acidosis, visual impairment, and damage to the basal ganglia. Extracorporeal treatment is recommended in severe cases of methanol poisoning with coma, seizure, new vision deficits, metabolic acidosis, high serum anion gap, elevated methanol concentrations or impaired kidney function. Although the serum methanol concentration is helpful in determining the use of extracorporeal treatment, methanol assays are not standard laboratory tests in Korea. Herein, we report a case of methanol poisoning in which the patient’s clinical improvement was confirmed using serum and urine methanol levels.

      • KCI등재

        Is there regional inequality in the medical accessibility of the severely injured? Application of driving time data in South Korea

        양현주,Elliot Kang,김민경,고강혁 서강대학교 지암남덕우경제연구원 2020 시장경제연구 Vol.49 No.1

        An important aspect of successfully treating the severely injured, or trauma patients, is accessibility to a hospital within an hour (the “golden hour”). In this study, we use novel driving time data to investigate the regional disparity in accessing trauma centers in 3,400 townships in South Korea. We found that 99.8% of residents in metropolitan cities were located within a 60-minute drive to trauma centers, whereas 21% of residents (6 million) in non-metropolitan cities could not reach trauma centers within 60 minutes. The results suggest that government resources should be prioritized toward improving trauma center accessibility in non-metropolitan regions.

      • KCI등재

        Application of Lemongrass Oil-Containing Polylactic Acid Films to the Packaging of Pork Sausages

        양현주,송경빈 한국축산식품학회 2016 한국축산식품학회지 Vol.36 No.3

        Polylactic acid (PLA) is a biodegradable and renewable polymer, which represents a valuable alternative to plastic packaging films, often associated with environmental problems. In this study, we tested the suitability of PLA as a biodegradable packaging film and assessed the antimicrobial activity of lemongrass oil (LO), incorporated into the PLA film in different concentrations. To obtain the optimal physical properties for PLA films, tensile strength, elongation at break, and water vapor permeability were measured under different preparation conditions. In addition, the antimicrobial activity of the LO contained in the PLA film against Listeria monocytogenes was investigated by disc diffusion and viable cell count. Among all concentrations tested, 2% LO was the most suitable in terms of antimicrobial activity and physical properties of the PLA film. Based on these results, we used the PLA film containing 2% LO to pack pork sausages; after 12 d of storage at 4°C, the population of inoculated L. monocytogenes in the sausage samples wrapped with the PLA film containing 2% LO was reduced by 1.47 Log CFU/g compared with the control samples. Our data indicate that PLA films containing 2% LO represent a valuable means for antimicrobial sausage packaging.

      • KCI등재

        간호대학생의 심리적 분리, 자기통제력, 학교만족도가 스마트폰 중독에 미치는 영향

        양현주 국제문화기술진흥원 2021 The Journal of the Convergence on Culture Technolo Vol.7 No.4

        본 연구는 간호대학생을 대상으로 심리적 분리, 자기통제력, 학교만족도가 스마트폰 중독에 미치는 영향을 확 인하기 위해 시도되었다. 연구 참여자는 B시의 간호대학생 201명을 대상으로 하였다. 자료분석은 SPSS 22.0 프로그 램을 이용하여 실수, 백분율, 평균, 표준편차, t-test, ANOVA, 피어슨 상관계수, 다중회귀분석으로 분석하였다. 대상 자의 스마트폰 중독의 평균은 2.23±.58점이었고, 일반적 특성에 따른 스마트폰 중독의 차이는 음주 유무(t=2.530, p=.012), 흡연 유무(t=2.302, p=.022), 공부시간(F=6.036, p=.001), 스마트폰 사용시간(F=11.127, p<.001)에서 유의한 차이를 나타냈다. 대상자의 스마트폰 중독은 자기통제력(r=-.443, p<.001), 학교만족도(r=-.210, p=.003)와 부적상관관 계를 나타냈다. 대상자의 스마트폰 중독에 영향을 미치는 요인은 자기통제력(β=-.335, p<.001), 스마트폰 사용시간(β =.231, p<.001), 흡연 유무(β=-.132, p=.033)로 나타났고, 설명력은 27.5%로 나타났다. 본 연구결과를 통하여 간호대 학생을 대상으로 스마트폰 중독에 영향을 미치는 요인을 확인하고, 스마트폰 중독을 조절하기 위한 중재방안을 마련 하는 연구가 필요하다. The purpose of this study was to investigate the effect of psycological separation, self-control, college satisfaction of smartphone addiction in nursing students. Data were collected from 201 nursing students in B city and analyzed by t-test, ANOVA, Pearson correlation coefficient, and multiple regression using SPSS/WIN 22.0. The degree of smartphone addiction in nursing students was 2.23±.58. There were significant differences in smartphone addiction with respect to alcohol drinking(t=2.530, p=.012), smoking(t=2.302, p=.022), study-time(t=6.036, p=.001), smartphone average daily using time(t=6.036, p=.001). There was negative correlation between smartphone addiction and self-control(r=-.443, p<.001), college satisfaction(r=-.210, p=.033). The factors affecting smartphone addiction of the study subjects were self-control(β=-.355, p<.001), smartphone average daily using time(β=.231, p<.001), smorking(β=-.132, p=.033), with an explanatory power of 27.5%. Through this research requires the fellow study to determine the factors affecting smartphone addiction of nursing students.

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