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박영희,나후자,정하란,이신숙,박묘윤,이남형,윤미옥,민효숙,신동순,문원희,황관옥,심희숙,오경옥 충남대학교 간호과학연구소 2003 충남대 간호학술지 Vol.6 No.1
The purpose of this study was to evaluate the change of the satisfaction degrees before and after repositioning strategies between the consumers and nurses about nursing services. The subjects of this study were composed of 666 consumers and 215 nurses. Data were collected from December 2002 to August 2003. The tool used for this study was modified SERVQUAL model and the data were analyzed using SPSS/PC ver. 10.0. The result of the study were as follows: 1. The satisfaction degrees of consumers about nursing services were showed statistically significant difference in all items (before repositioning: 73.67±12.27, after 1st repositioning: 74.5±10.62, after 2nd repositioning: 79.76±11.65) The influencing factor of nursing service was marital status according to the result of multiple regression analysis. 2. There was statistically significant difference in all 5 factors which were tangibility, reliability, responsiveness, assurance, empathy (P<0.001), in the satisfaction degrees of consumers about nursing service. 3. There was statistically significant difference in 3 factors which were tangibles, assurance, empathy (P<0.000) in the nurses' satisfaction degrees about nursing service. 4. There was statistically significant difference in all 5 factors in satisfaction degrees about nursing service between the consumers and nurses (P<0.001). In conclusion, We know that this study contribute to consumers' satisfaction improvements, it was shown positive change between the consumers' and nurses' satisfaction degrees about nursing service through the performance of repositioning strategies. If continuous investigation and feed back were accomplished for the consumers' satisfaction improvements, we thought they brought us the goal of improved hospital image as well as rehospitalization, for increasing income.
임재란,권명진,박선영,박묘윤,김창덕 충남대학교 간호과학연구소 2007 충남대 간호학술지 Vol.10 No.1
Fatigue is state that physical and emotional stress cause imbalance of energy and efficiency decrease. According to personal perception, fatigue is grading to tiredness, fatigue, exhaustion and objective symptom do not correspond with subjective, it affect all of physical, emotional, psychological aspect of them. Fatigue, therefore, must be considered as one of important concepts in health maintenance, so a conceptual analysis is explored in this study. Attribution of fatigue according to conceptual analysis is experience, burn-out, lethargy, imbalance, feed-back. Fatigue involves all process of cause, course, result and fatigue receive feed-back. Cause of fatigue is physical, psychological, emotional, physiological, pathological, environmental change, treatment process factor. Result of fatigue due to lack of action durability is symptoms of physical, psychological, emotional, environment, physiological factors, disturbance of homeostasis or decrease of capabilities.