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도서지역 호텔 관리자의 커뮤니케이션 스타일이 종사원의 상사신뢰, 상사충성도 및 직무몰입에 미치는 영향
박경열 ( Park Kyung-yeol ),이승일 ( Lee Seung-il ) 한국도서(섬)학회 2017 韓國島嶼硏究 Vol.29 No.4
호텔기업에서는 조직 및 개인의 목적을 달성하기 위해 조직 구성원들 간에 상호 협조적인 관계를 형성할 필요가 있으며, 이러한 협조적인 관계의 형성 수단으로서 상사와 부하직원간의 커뮤니케이션의 중요성이 강조되고 있다. 특히 호텔 조직에서 관리자가 종사원들과 어떠한 방식으로 커뮤니케이션을 하는가는 조직의 분위기, 신뢰, 만족감 등을 결정짓는 요소 중 하나이다. 즉 호텔 조직 내에서 상사의 커뮤니케이션 스타일은 부하직원의 조직몰입 및 여러 태도 변수에 중요한 영향을 미칠 수 있는 요소이다. 이에 본 연구에서는 도서지역에 위치한 호텔 종사원을 대상으로 호텔관리자의 커뮤니케이션 스타일에 따른 상사신뢰에 미치는 영향을 규명하고, 상사신뢰가 직무몰입과 상사충성도에 미치는 영향관계를 실증적으로 분석하여 관계를 규명함으로써 호텔조직의 효율적인 관리방안을 제공하고자 하는 목적에서 연구가 진행되었다. 이를 위해서 도서지역에 위치한 4개 호텔 종사원을 대상으로 총 300부의 설문지를 배포하여 242부를 최종분석에 활용하였다. 연구가설의 검증결과를 살펴보면, 첫째, 커뮤니케이션 스타일의 하위변수 중 전문형 커뮤니케이션 스타일과 신뢰형 커뮤니케이션 스타일은 상사에 대한 신뢰에 유의한 정(+)의 영향을 미치는 것으로 나타났으며, 협력형 커뮤니케이션 스타일과 통제형 커뮤니케이션 스타일은 상사에 대한 신뢰에 유의한 영향을 미치지 않은 것으로 나타났다. 둘째, 상사 신뢰는 상사에 대한 충성도에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 셋째, 상사 신뢰는 직무몰입에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 위와 같은 연구결과를 통해 호텔관리자의 커뮤니케이션 스타일에 대해서 호텔종사원들이 신뢰할 수 있는 요소와 업무수행에 필요한 충분한 정보가 주어졌을 때 상사에 대한 신뢰가 높아진다는 것을 알 수 있었다. 따라서 본 연구의 결과 호텔관리자의 커뮤니케이션 스타일이 상사신뢰에 미치는 영향을 호텔 종사자의 관점에서 재조명하고, 상사에 대한 신뢰가 상사 충성도와 직무몰입에 어떠한 영향을 미치는지를 규명함으로써 호텔 산업의 효율적인 인적관리와 관련된 학술적이고 실무적인 시사점을 제공하였다는데 연구의 의의가 있다고 하겠다. This paper examines the influence of hotel employer's organizational communication on his employees' trust in the supervisor, and the relationship between hotel workers' trust in their supervisor and their commitment to work or the supervisor. This paper also provides support for hotel employer's good decision in human resource management. This is because employers and employees at hotels on the islands of South Korea need to increase labor-management cooperation to achieve their personal goals as well as organizational objectives. One of the most common cooperative efforts is communication between a hotel employer and his employees. Hotel employer's careful attention to organizational communication affects myriad factors, such as corporate culture, level of trust in supervisors and job satisfaction. Hotel employer's role in organizational communication largely determines a change in the attitudes and values of employees, such as employees' commitment to organization. To explore the relationship between hotel employer's role in organizational communication and hotel employees' attitudes, a survey of employee perception was conducted in this paper. The purpose of the survey is to examine perception and reactions of 242 workers at four hotels located on islands area of South Korea. Thus, this paper categorizes four different communication styles of hotel employers: trust-type, professional-type, cooperation-type and control-type communication style. The following are the results of this paper. First, the result of this paper presents that both professional-type and trust-type communication style of hotel employers are positively correlated with hotel employees' trust in their supervisors. On the other hand, either cooperation-type or control-type communication style of hotel employers does not have any impact on hotel employees' trust in supervisors. Second, hotel employees' trust in their supervisors is positively correlated with hotel workers' loyalty to their superintendents. Third, hotel employees' trust in their supervisors is positively correlated with the workers' commitment to work. Hence, the findings of this paper suggest that hotel employees show a higher level of trust in their supervisors when they are satisfied with their supervisor's communication style and fully informed of the tools and knowledge to work in the hotel industry. Therefore, one major implication of this study is to clarify the effect of hotel employer's communication styles on his workers' trust in supervisors and the relationship between hotel employees' trust in supervisors and their loyalty to work or supervisors with the perspectives of hotel workers. Another significant implication is to provide the basis for specific research propositions and suggestions for human resource management in the hotel industry.
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AHP에 의한 메가 스포츠 이벤트의 평가기준 우선순위에 관한 연구
박경열(Gyeong Ryeol Park) 한양대학교 관광연구소 2007 觀光硏究論叢 Vol.19 No.2
본 연구의 목적은 AHP 방법을 통해 메가 스포츠 이벤트의 평가기준의 우선순위를 정하는데 있으며, 관련문헌과 전문가 조사를 통하여 평가기준 선정과 우선순위를 연구하였다. 연구결과 메가 스포츠 이벤트의 평가영역으로는 ‘경제성 및 파급효과’, 평가항목으로는 ‘B/C 비율’, ‘관광지출 파급효과’, ‘경기장 활용도’, 건설투자 파급효과’등이 우선적으로 고려되어야 한다는 점이 밝혀졌다. 본 연구는 메가 스포츠 이벤트의 평가기준를 제시하였다는 점과 계량적 분석방법을 통해 의사결정의 중요순위를 설정하였다는데 의의가 있다. The object of this study is to decide on assessment criteria priorities for mega sports events. For this object, this study developed assessment criteria based on related literatures and Delphi research. The results show that the most important assessment criteria are `Economic feasibility and ripple effect` in the category, `B/C ratio`, `The ripple effect by tourist Expenditures`, `Utilizing degree for stadium`, The ripple effect by construction investment the assessment item. This study has many implications in terms of developing assessment criteria by applying quantitative methods in the mega sports events evaluation studies.
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박경열 ( Park Hyeong Yeol ) 한국문학치료학회 2006 문학치료연구 Vol.5 No.-
The present study takes notice of a home which is the background of family novels and discloses the relationship between the space of the home and evil. Therefore, the wicked are classified into wicked mothers and wicked wives based on the texts of four works < 김인향전 : Kiminhyang-jeon >, < 장화홍련전Janghwa hongnyeon-jeon >, < 월영낭자전 : Wolyeong nangjajeon > and a printed book < 조생원전 : Josaengwon-jeon >. Each of the wicked mothers is described as viewed from the children of a former wife. A step-mother is a creature not demonstrating the necessity of her existence and becomes a wicked mother because she does not communicate with her children. Each of the wicked wives is described as viewed from her husband. Wives are classified into a successful wife and a failed wife. The successful wife is supported based on the fact that she and her husband is a well-matched couple, and well communicates with her husband, thereby becoming a good wife. In contrast, the failed wife is supported based on the fact that she and her husband is not a well-matched couple, and cannot communicate with her husband, thereby becoming a bad wife. The evil represented in family novels is derived from expectation of their role. It can be known that, if expectation of their role is met, the good is created, and, if not, the wicked is created. In family novels, there is a common point in that the wicked is woman. It imply that women is recognized as an important being which influences affective relationships and wins reorganization only when being within the relationships. Furthermore, the family represented in family novels requires inevitable components as the qualification requirements of the members of the family. In short, the evil represented in family novels is derived from expectation of their role in the family. It can be known that, if expectation of their role is not met, the wicked is created and their`s all actions become misdeeds. As a result, the evil represented in family novels has a passive characteristic as an effort of meeting expectation of their role, rather than an active characteristic.
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박경열(KyungRyul Park),김래겸(LaeKyeom Kim) 한국자동차공학회 2010 한국자동차공학회 부문종합 학술대회 Vol.2010 No.5
In this paper. powertrain method of an actuator is investigate. To obtain the linear force. dynamic model of the actuator is constructed by using RecurDyn and considering the rotational inertia of every component. Dynamic model of the actuator is derived based on the experimental results of the dynamic characteristic test. Based on the dynamic model of the control actuator and gear model, an actuator performance simulator is developed. Using the simulator, tile linear force and stroke are obtained In addition, the torque and acceleration of actuators are calculated during the shift process. It is observed from the performance simulator that torque can be transmitted by proper control of the actuator.
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