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A Case Study on Development of Mobile Chatbot for Promoting Creative Ideation
Hyojung Jung(정효정),Chae-Yeon Park(박채연),Jin-Ju Lee(이진주),Sung Youn Pak(박성연) 한국디지털콘텐츠학회 2019 한국디지털콘텐츠학회논문지 Vol.20 No.11
The purpose of this study is to develop an educational chatbot for the enhancement of creativity and analyze the direct experience of using the chatbot through contextual inquiry. 23 users were required to utilize the chatbot named Idea Ping Pong and the experience of recognition and actual use of a said chatbot. As a result, most participants indicated that the chatbot could contribute to creative ideas. In particular, learners were satisfied with the chatbot’s suggestion of a new perspective and approach. They responded that the chatbots helped with the development of joyful feelings and sustaining focus on their development of creative ideas. However, learners felt bored with the repetitive conversation patterns held with the chatbots and a quick way to communicate with chatbots hindering them to develop mature ideas. This research is valuable in that it provides an opportunity to explore how chatbots can be used to promote higher-order creative thinking.