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- 검색키워드
- 저자 : Fatchur ROHMAN (검색결과 4 건)
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Determining Adventure Tourist Loyalty: Mediating Role of Tourist Satisfaction and Quality of Life
ROHMAN, Fatchur Korea Distribution Science Association 2020 The Journal of Asian Finance, Economics and Busine Vol.7 No.10
This study aims to test the interrelationship among perceived value, tourist satisfaction, quality of life, and tourist loyalty in an Indonesian tourist adventure destination. The respondents were recruited from Bromo Mountain, East-Java Province, Indonesia. For this study, 250 questionnaires were distributed, of which 240 could be used for analysis, yielding a response rate of 96%. Data was analyzed using Partial Least Squares with smartPLS 3 software. Both outer model and inner model evaluation were conducted to ensure the robustness of the proposed model. The findings showed that perceived value does not have a direct significant effect on tourist loyalty. However, tourist satisfaction and quality of life have significant effects on tourist loyalty. The mediating effect test indicated that tourist satisfaction and quality of life significantly mediated the effect of perceived value on tourist loyalty. The multi-group analysis test found that the demographic factor does not have any influence. By accomplishing its research objectives, this study provides both theoretical and practical contributions. From a theoretical standpoint, this study provides a comprehensive conceptual model in explaining Indonesia adventure tourist loyalty. From a practical standpoint, this study offers recommendations to adventure tourism management to enhance the sustainability of the tourism destination, especially the adventure tourism destination.
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How Customer Experience Management Can Improve the Distribution of Marketing Performance
Sri SAFITRI(Sri SAFITRI ),Achmad SUDIRO(Achmad SUDIRO ),Fatchur ROHMAN(Fatchur ROHMAN ),Mugiono MUGIONO(Mugiono MUGIONO ) 한국유통과학회 2023 유통과학연구 Vol.21 No.2
Purpose: This study aims to determine the effect of Customer Experience Management (CEM) on the distribution of Marketing Performance mediated by Digital Business Innovation (DBI), Digital Operational Excellence (DOE), and Digital Value Co-Creation (DVC) in Indonesia Information & Technology (IT) industry. Research design, data, and methodology: This research was conducted in two stages, namely exploratory and explanatory on IT companies in Indonesia. The authors took 132 samples using proportionate random sampling method in three groups of companies. Results: The results showed that CEM had no significant positive effect on the distribution of Marketing Performance. CEM has no direct effect on the distribution of Marketing Performance through the mediation of DBI. CEM has direct effect on the distribution of Marketing Performance through the mediation of DOE and DVC. DBI has no significant effect in increasing the distribution of Marketing Performance. However, DOE and DVC have a significant effect in increasing the distribution of Marketing Performance. Conclusion: The distribution of Marketing Performance can be indicated better through CEM through mediation.
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Conceptualizing the Role of Organizational Performance in Indonesia
Mochamad SOELTON,Noermijati NOERMIJATI,Fatchur ROHMAN,Mugiono MUGIONO 한국유통과학회 2021 The Journal of Asian Finance, Economics and Busine Vol.8 No.6
Increasing competition that is becoming more competitive in the non-profit industry, especially increasing organizational pressure to develop, such as lowering costs, making workers more optimal, and doing things better with cost efficiency. Organizational demands include searching and recruiting resources which are capable of directing, maintaining, and developing organizations in various target communities and current developments. This paper aims to evaluate and analyse the effect of transformational leadership on organizational performance mediated by organizational learning and organizational commitment. This research was conducted with the help of descriptive methods at A-certified Child Welfare Institutions (LKSA) in Indonesia. The total sample size used in this research consisted of 185 respondents. The approach used in this research is the Structural Equation Model (SEM) with Partial Least Square (PLS) 3.0 analysis tools. The results showed that Transformational Leadership which has a positive and significant effect on Organizational Performance, Organizational Learning and Organizational Commitment. Organizational Learning has a positive and significant effect on Organizational Performance, Organizational Commitment has no significant effect on Organizational Performance, Organizational Learning is able to mediate the effect of Transformational Leadership on Organizational Performance, and Organizational Commitment is unable to mediate Transformational Leadership on Organizational Performance.
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The Implication of Trust that Influences Customers’ Intention to Use Mobile Banking
Yanto RAMLI,Yuli HARWANI,Mochamad SOELTON,Swarmilah HARIANI,Fadlil USMAN,Fatchur ROHMAN 한국유통과학회 2021 The Journal of Asian Finance, Economics and Busine Vol.8 No.1
The aim of this research is to understand and analyze the ways in which the current digital financial technology is impacting on the financial payment system provided by most of the commercial banks in Indonesia. This research analyzes the variables such as perceived ease-of-use, perceived usefulness, and perceived value on customer’s intention to use in relation to the variable of trust as the intervening variable. The data collection is done through distribution of questionnaire; the population of this research consisted of the commercial banking customers located in Jakarta, Indonesia. The sample determination is done through Purposive Sampling and the analysis technique is using Partial Least Square (PLS). The results show that perceived ease-of-use, perceived usefulness, and perceived value have positive and significant effect on intention to use the mobile banking system; perceived usefulness of the application has the most significant influence on intention to use compare to the perceived of ease-of-use and perceived value of the mobile banking system. The results also indicate that, even though the mobile banking system has offered several benefits to the customer, yet it was not actively used by the banking customer compared to other commercial bank’s mobile banking system in Indonesia.
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