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진료의 편의성과 병원 접근성 증진을 위한 스마트 어플리케이션 콘텐츠의 질적 분석
이재빈 ( Jae Bin Lee ),김지혜 ( Ji Hye Kim ),복정희 ( Jeong Hee Bok ),우혜경 ( Hyekyung Woo ) 한국병원경영학회 2020 병원경영학회지 Vol.25 No.1
Purposes: The aim of this study is to evaluate whether the contents of hospital reservation and reception applications(apps) are qualitatively useful in meeting the needs of medical consumers and improving hospital accessibility and convenience. Methodology: (1) identify consumer needs through social data web mining, (2) describe the status of key contents of mobile apps to improve accessibility and convenience of care, and (3) verify the quality of apps through validated tools Finding: The contents of ‘mobile reservation function’ and ‘waiting time information provision’ that can contribute to reduction of delay time of care and efficiency of desk work were supported, but the level of utilization was insufficient. The quality level of the app, including the level of consumers' needs, has shown a wide gap between the apps. Implications: The recent development of mobile apps for hospital accessibility and consumer needs has shown a wide gap in the quality of apps, including information and aesthetic. Therefore, it is necessary to develop apps based on user interface(UI), user experience(UX) based designs that can promote the usefulness and convenience of apps while monitoring needs of consumers continuously
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신생아 중환자실 Stock Distribution System의 평가
이은숙,이병구,김제원,신완균,복정희 韓國病院藥師會 2004 병원약사회지 Vol.21 No.4
To reduce repetitive dispensing workload of pharmacists and to increase work efficiency of nurses, Stock Distribution System(SDS) was implemented at neonatal intensive care unit(NICU) in SNUBH. The study compared and evaluated the efficiency of pharmacists and nurses, before and after SDS. The time consumed in dispensing and managing NICU drugs at pharmacy was measured. For nursing department, the time consumed in administering and managing drugs was measured. Surveys were conducted for nurses before and after SDS. A list of medication selected as frequently used medicine at NICU consisted of 13 intravenous drugs, 4 oral drugs and 4 external drugs. Three medication boxes filled with the frequently used drugs were delivered to NICU 3 times a week. After SDS, time taken to dispense drugs increased by 14%. The number of surplus drugs returned to pharmacy decreased by 62%. For nurses, the time to receive drugs decreased by 17%. The time for nurses to return the unused drugs to pharmacy decreased but the possibility of omitting some unused drugs increased. The nurses' satisfaction towards the new system was lower than before. To increase the efficiency of SDS, efficient drug returning system should be established and more efficient method to manage the medication boxes should be sought.
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