With the rapid development of AI and digital media, virtual influencers have emerged as key marketing agents, reshaping how consumers access information and make purchase decisions. In technology-mediated contexts, consumer behavior is driven not only...
With the rapid development of AI and digital media, virtual influencers have emerged as key marketing agents, reshaping how consumers access information and make purchase decisions. In technology-mediated contexts, consumer behavior is driven not only by rational evaluation but also by the interplay of cognitive and emotional responses. Particularly under high anthropomorphism and interactive engagement, emotional factors critically shape impulsive buying. However, existing research largely focuses on technology adoption or single-factor analyses, with limited attention to emotional mechanisms in virtual impulsive consumption.
To address this gap, this study investigates consumers’ impulsive buying behavior in the context of virtual influencers by integrating the Stimulus–Organism–Response (SOR) framework, perceived value theory, theory of mind, and emotion theory. Empirical analyses are then conducted to test the proposed mechanisms.
From a cognitive perspective, this study first examines the effects of presence and engagement on perceived value and their subsequent influence on purchase intention. The results indicate that both presence and engagement significantly enhance perceived value, which in turn positively affects purchase intention. These findings suggest that consumers in virtual environments still form purchase intentions based on rational evaluation processes.
Building on this, the study further explores the role of emotional factors in impulsive buying behavior. The results show that virtual influencers significantly promote consumers’ impulsive buying behavior. Moreover, different types of emotions exert distinct moderating effects: appearance anxiety and technology anxiety weaken the relationship between virtual influencers and impulsive buying, whereas social anxiety and fear of missing out (FoMO) strengthen this relationship. This indicates that emotional states not only influence consumer decision-making but also determine the extent to which purchase intention is translated into immediate purchasing behavior.
Overall, this study provides a systematic understanding of the psychological mechanisms underlying impulsive buying in virtual influencer contexts, highlighting the critical role of emotional factors. It extends the application of psychological theories in emerging digital environments and offers practical insights for marketers to develop more effective strategies by considering both consumers’ cognitive evaluations and emotional states.