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    지각된 동료의 사이버로핑이 사회적 태만에 미치는 영향: 관계갈등과 과업갈등의 매개효과와 조직지원인식의 조절효과 검증을 중심으로 = The Effect of Perceived Coworkers’ Cyberloafing on Social Loafing: The Mediating Roles of Relationship and Task Conflicts and the Moderating Role of Perceived Organizational Support

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    https://www.riss.kr/link?id=T17567836

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    다국어 초록 (Multilingual Abstract) kakao i 다국어 번역

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    한국어
    With the advancement of the digital era, employees increasingly engage in non-work-related online activities during working hours, such as browsing social media, online shopping, and watching videos. These behaviors are commonly referred to as cyberloafing. While previous studies have mainly focused on the antecedents and individual consequences of cyberloafing, less attention has been paid to how employees’ perceptions of coworkers’ cyberloafing influence interpersonal and task-related processes within organizations.
    Based on conflict theory and social exchange theory, this study examines the mechanism through which perceived coworkers’ cyberloafing affects social loafing. Specifically, this study investigates whether perceived coworkers’ cyberloafing increases relationship conflict and task conflict, and whether these two types of conflict mediate the relationship between perceived coworkers’ cyberloafing and social loafing. In addition, this study examines whether perceived organizational support weakens the effects of perceived coworkers’ cyberloafing on relationship conflict and task conflict.
    Data were collected through an online survey of 445 employees in China. The data were analyzed using SPSS 29.0. Exploratory factor analysis, reliability analysis, correlation analysis, hierarchical regression analysis, and bootstrapping analysis using PROCESS Macro were conducted to test the proposed hypotheses.
    The results showed that perceived coworkers’ cyberloafing had a significant positive effect on both relationship conflict and task conflict. This indicates that employees who perceive higher levels of coworkers’ cyberloafing are more likely to experience interpersonal tension and work-related disagreement. Relationship conflict and task conflict were also found to have significant positive effects on social loafing. In addition, the results confirmed that relationship conflict and task conflict each mediated the relationship between perceived coworkers’ cyberloafing and social loafing. These findings suggest that perceived coworkers’ cyberloafing can indirectly increase social loafing by intensifying both emotional and task-related conflict.
    Furthermore, perceived organizational support was found to moderate the relationships between perceived coworkers’ cyberloafing and both types of conflict. Specifically, when perceived organizational support was high, the positive effects of perceived coworkers’ cyberloafing on relationship conflict and task conflict were weakened. This suggests that perceived organizational support can function as a buffering factor that reduces the negative spillover effects of perceived coworkers’ cyberloafing in the workplace.
    Overall, this study extends cyberloafing research by shifting the focus from the actor’s own cyberloafing behavior to coworkers’ perceptions of such behavior. It also contributes to conflict theory and social exchange theory by showing how perceived coworkers’ cyberloafing can generate conflict and lead to social loafing. The findings provide practical implications for managing cyberloafing, workplace conflict, and employee effort reduction in digital work environments.
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    With the advancement of the digital era, employees increasingly engage in non-work-related online activities during working hours, such as browsing social media, online shopping, and watching videos. These behaviors are commonly referred to as cyberlo...

    With the advancement of the digital era, employees increasingly engage in non-work-related online activities during working hours, such as browsing social media, online shopping, and watching videos. These behaviors are commonly referred to as cyberloafing. While previous studies have mainly focused on the antecedents and individual consequences of cyberloafing, less attention has been paid to how employees’ perceptions of coworkers’ cyberloafing influence interpersonal and task-related processes within organizations.
    Based on conflict theory and social exchange theory, this study examines the mechanism through which perceived coworkers’ cyberloafing affects social loafing. Specifically, this study investigates whether perceived coworkers’ cyberloafing increases relationship conflict and task conflict, and whether these two types of conflict mediate the relationship between perceived coworkers’ cyberloafing and social loafing. In addition, this study examines whether perceived organizational support weakens the effects of perceived coworkers’ cyberloafing on relationship conflict and task conflict.
    Data were collected through an online survey of 445 employees in China. The data were analyzed using SPSS 29.0. Exploratory factor analysis, reliability analysis, correlation analysis, hierarchical regression analysis, and bootstrapping analysis using PROCESS Macro were conducted to test the proposed hypotheses.
    The results showed that perceived coworkers’ cyberloafing had a significant positive effect on both relationship conflict and task conflict. This indicates that employees who perceive higher levels of coworkers’ cyberloafing are more likely to experience interpersonal tension and work-related disagreement. Relationship conflict and task conflict were also found to have significant positive effects on social loafing. In addition, the results confirmed that relationship conflict and task conflict each mediated the relationship between perceived coworkers’ cyberloafing and social loafing. These findings suggest that perceived coworkers’ cyberloafing can indirectly increase social loafing by intensifying both emotional and task-related conflict.
    Furthermore, perceived organizational support was found to moderate the relationships between perceived coworkers’ cyberloafing and both types of conflict. Specifically, when perceived organizational support was high, the positive effects of perceived coworkers’ cyberloafing on relationship conflict and task conflict were weakened. This suggests that perceived organizational support can function as a buffering factor that reduces the negative spillover effects of perceived coworkers’ cyberloafing in the workplace.
    Overall, this study extends cyberloafing research by shifting the focus from the actor’s own cyberloafing behavior to coworkers’ perceptions of such behavior. It also contributes to conflict theory and social exchange theory by showing how perceived coworkers’ cyberloafing can generate conflict and lead to social loafing. The findings provide practical implications for managing cyberloafing, workplace conflict, and employee effort reduction in digital work environments.

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    목차 (Table of Contents)

    • 제 Ⅰ 장 서 론 1
    • 제 1 절 연구배경 1
    • 제 2 절 연구 목적 6
    • 제 3 절 연구 방법과 연구 구성 8
    • 1. 연구 방법 8
    • 제 Ⅰ 장 서 론 1
    • 제 1 절 연구배경 1
    • 제 2 절 연구 목적 6
    • 제 3 절 연구 방법과 연구 구성 8
    • 1. 연구 방법 8
    • 2. 연구 구성 10
    • 제 Ⅱ 장 이론적 고찰 13
    • 제 1 절 이론적 접근을 통한 고찰 13
    • 1. 갈등이론 13
    • 2. 사회교환이론 21
    • 제 2 절 사이버로핑과 지각된 동료의 사이버로핑에 관한 이론적 고찰 33
    • 1. 사이버로핑과 지각된 동료의 사이버로핑의 개념과 정의 33
    • 2. 사이버로핑 및 지각된 동료의 사이버로핑에 관한 선행연구 검토 37
    • 제 3 절 갈등에 관한 이론적 고찰 43
    • 1. 관계갈등과 과업갈등의 개념과 정의 43
    • 2. 관계갈등과 과업갈등에 관한 선행연구 검토 46
    • 제 4 절 조직지원인식에 관한 이론적 고찰 50
    • 1. 조직지원인식의 개념과 정의 50
    • 2. 조직지원인식에 관한 선행연구 검토 53
    • 제 5 절 사회적 태만에 관한 이론적 고찰 57
    • 1. 사회적 태만의 개념과 정의 57
    • 2. 사회적 태만에 관한 선행연구 검토 60
    • 제 Ⅲ 장 연구모형 및 가설 65
    • 제 1 절 연구모형의 설계 65
    • 1. 연구모형 65
    • 제 2 절 연구 가설의 설정 68
    • 1. 지각된 동료의 사이버로핑과 관계갈등의 관계 68
    • 2. 지각된 동료의 사이버로핑과 과업갈등의 관계 70
    • 3. 관계갈등과 사회적 태만의 관계 73
    • 4. 과업갈등과 사회적 태만의 관계 76
    • 5. 관계갈등과 과업갈등의 매개효과 79
    • 6. 조직지원인식의 조절효과 83
    • 제 Ⅳ 장 연구방법 87
    • 제 1 절 실증 연구 방법 87
    • 1. 연구방법 및 데이터 수집 87
    • 2. 표본의 특성 88
    • 제 2 절 변수의 조작적 정의 및 측정 91
    • 1. 지각된 동료의 사이버로핑 91
    • 2. 관계갈등 및 과업갈등 92
    • 3. 조직지원인식 93
    • 4. 사회적 태만 93
    • 5. 통제변수 94
    • 제 Ⅴ 장 연구 분석 결과 96
    • 제 1 절 분석 방법 96
    • 제 2 절 기초 분석 98
    • 1. 타당성 분석 98
    • 2. 신뢰성 분석 101
    • 3. 동일방법편의 분석 102
    • 4. 기술통계 및 상관관계 분석 103
    • 5. 다중공선성 분석 105
    • 제 3 절 연구 가설 검증 106
    • 1. 지각된 동료의 사이버로핑과 관계갈등의 가설 검증 106
    • 2. 지각된 동료의 사이버로핑과 과업갈등의 가설 검증 107
    • 3. 관계갈등 및 과업갈등과 사회적 태만의 가설 검증 109
    • 4. 관계갈등과 과업갈등의 매개효과 검증 112
    • 5. 조직지원인식의 조절효과 검증 115
    • 제 Ⅵ 장 결론 123
    • 제 1 절 연구결과 요약 및 논의 123
    • 제 2 절 연구의 기여 및 시사점 126
    • 1. 이론적 시사점 126
    • 2. 실무적 시사점 128
    • 제 3 절 연구의 한계점 및 향후 연구 방향 130
    • 참고문헌 135
    • 1. 국내 참고문헌 135
    • 2. 해외 참고문헌 137
    • 부록. 설문지 161
    • <附录：中文> 169
    • Abstract 177
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