Driven by the experience economy and the Phygital trend, beauty packaging has evolved from traditional “visual decoration + physical container” into a multimodal interactive system integrating visual, tactile, auditory, and digital touchpoints. Ho...
Driven by the experience economy and the Phygital trend, beauty packaging has evolved from traditional “visual decoration + physical container” into a multimodal interactive system integrating visual, tactile, auditory, and digital touchpoints. However, existing evaluations focus mainly on visual aesthetics and structural safety, lacking systematic and quantitative assessment of tactile, acoustic, and digital experiential factors. To address this gap, this study adopts perspectives from embodied cognition and human–computer interaction, introduces the S–O–R paradigm, and constructs a multimodal interactive packaging evaluation system for beauty products across the physical–digital–psychological chain using the AHP–FCE method. The study integrates theories of multisensory integration, cross-modal correspondence, embodied cognition, and emotional design, and develops a conceptual model of stimuli (S) – experiential processing (O) – value response (R). Based on theoretical, user, and market evidence, and through the KJ method and two rounds of Delphi consultation, an evaluation system with 2 first-level, 7 second-level, and 37 third-level indicators is established. AHP weighting shows that tactile interaction has the highest weight (A2 = 0.38), while digital interaction is also significant (A4 = 0.23). A multi-level FCE model is then applied to market samples. The overall score T shows strong consistency with user value response, while experience quality B is more strongly correlated with R than stimulus performance A. Mediation analysis further indicates that tactile interaction mainly affects value response through cognitive and emotional experience, whereas digital interaction works primarily through perceptual and emotional experience. This study contributes a unified framework for multimodal beauty packaging evaluation, improves the quantification and diagnosability of perceptual assessment, and provides practical support for packaging design review, optimization, and innovation.