경찰공무원의 재난대응역량이 조직시민행동에 미치는 영향에 관한 연구 : 자기효능감의 조절효과를 중심으로 = A Study on the Impact of Police Officers' Disaster Response Capabilities on Organizational Citizenship Behavior - Focusing on the Moderating Effect of Self-Efficacy -

다국어 초록 (Multilingual Abstract)

This study aimed to empirically investigate the impact of police officers' disaster response capabilities on organizational citizenship behavior and to analyze whether self-efficacy plays a moderating role in the relationship between the two variables. Recently, the disaster environment has been evolving into a form where natural and social disasters occur in combination; accordingly, police officers are required to possess integrated response capabilities, such as rapid situational judgment, inter-agency cooperation, on-site control, and the ability to apply manuals. In this context, this study constructed an integrated analytical framework by establishing disaster response capabilities as an antecedent factor promoting organizational citizenship behavior and self-efficacy as a psychological condition moderating that relationship.
Disaster response capabilities were composed of situational judgment ability, crisis decision-making ability, on-site leadership and command ability, ability to coordinate cooperation with related agencies, and the ability to understand and apply disaster manuals. Self-efficacy was categorized into confidence in problem-solving, sense of control over work performance, belief in task performance, and belief in overcoming crisis situations. Organizational citizenship behavior was defined as altruism, sincerity, civic spirit, and courtesy. Data were collected from 457 police officers in the Daegu and Gyeongbuk regions. Descriptive statistics, reliability and validity analysis, regression analysis, and moderation analysis were conducted using SPSS and PROCESS Macro.
The analysis results showed that disaster response capability had a partially significant influence on organizational citizenship behavior, with situational judgment ability and the ability to understand and apply disaster manuals identified as key factors. Within the sub-dimensions of organizational citizenship behavior, situational judgment ability and stress management had a significant influence on altruism, conscientiousness, and civic spirit, while the ability to coordinate cooperation with related agencies showed a positive influence on courtesy. Furthermore, self-efficacy exhibited a significant moderating effect on the relationship between disaster response capability and organizational citizenship behavior, and all of its sub-factors were confirmed to function as moderating variables. In particular, groups with high self-efficacy showed a tendency for the positive effects of disaster response capability to be reinforced or the negative effects to be mitigated.
These results demonstrate that disaster response capabilities not only directly promote organizational citizenship behavior but also that its influence is moderated through the psychological factor of self-efficacy. Therefore, to enhance the disaster response capabilities of the police organization, it is necessary to implement strategies to boost self-efficacy—including confidence in problem-solving and belief in overcoming crises—in parallel with capacity building focused on situational judgment and manual application skills. This is expected to revitalize organizational citizenship behavior and ultimately contribute to improving the quality of public services and citizen trust.

목차 (Table of Contents)

• (Abstract)
• 제1장 서론 1
• 제1절 연구 배경 및 목적 1
• 제2절 연구 범위 및 방법 9
• 1. 연구 범위 9
• 2. 연구 방법 11
• 제2장 이론적 논의 15
• 제1절 경찰의 재난대응역량 15
• 1. 경찰의 재난대응역량 개념 15
• 2. 경찰의 재난대응역량 구성요소 18
• 제2절 자기효능감 21
• 1. 자기효능감 개념 21
• 2. 자기효능감 구성요소 24
• 제3절 조직시민행동 28
• 1. 조직시민행동 개념 28
• 2. 조직시민행동 구성요소 32
• 제4절 선행연구 고찰 35
• 1. 경찰의 재난대응역량과 조직시민행동 간의 관계 35
• 2. 경찰의 재난대응역량과 자기효능감 간의 관계 38
• 3. 자기효능감과 조직시민행동의 선행연구 41
• 4. 선행연구의 한계 및 본 연구의 차별성 44
• 제3장 연구모형 및 연구설계 49
• 제1절 연구모형 및 가설설정 49
• 1. 연구모형 49
• 2. 가설설정 51
• 제2절 측정변수의 조작적 정의 54
• 1. 경찰공무원 재난대응역량의 조작적 정의 54
• 2. 자기효능감의 조작적 정의 56
• 3. 조직시민행동의 조작적 정의 57
• 제3절 자료 수집방법 62
• 1. 설문지 구성 62
• 2. 설문지 배부 방법 및 분석기법 63
• 제4장 실증분석 결과 65
• 제1절 조사대상자의 인구 통계적 특성 65
• 제2절 측정도구의 타당성 및 신뢰성 검증 67
• 1. 변수의 타당성 검증 67
• 2. 변수의 신뢰성 검증 84
• 제3절 변수의 특성분석과 차이분석 89
• 1. 변수의 기술통계분석 89
• 2. 변수 간 상관관계 분석 91
• 3. 인구통계적 특성에 따른 변수 간 차이분석 94
• 제4절 분석결과 및 가설검증 116
• 1. 경찰공무원의 재난대응역량이 조직시민행동에 미치는 영향 116
• 2. 자기효능감의 조절효과 143
• 제5장 결론 162
• 제1절 연구의 요약 162
• 제2절 정책적 함의 및 제언 166
• 제3절 향후 연구과제 171
• 참고 문헌 175
• 부록 : 설문지 188