장애인활동지원사의 인권감수성과 임파워먼트가 자기효능감을 매개로 서비스 질에 미치는 영향 = An effect of the human rights sensitivity and empowerment of a support worker for disabled activities on service quality through Self-efficacy as a mediate

다국어 초록 (Multilingual Abstract)

The purpose of this study is to identify the structural relationship between human rights sensitivity, empowerment, self-efficacy, and service quality of disability activity support workers in order to improve the quality of disability activity support services, and to devise to support disability activity support workers to improve the quality of services at the level of disability activity support organizations. The research questions to achieve this purpose are as follows.
First, what are the differences in human rights sensitivity, empowerment, self-efficacy, and service quality according to the background variables (gender, age, education, work experience, and employment motivation) of disability activity support workers?
Second, what is the direct relationship between human rights sensitivity, empowerment, self-efficacy, and service quality of disability support workers?
Third, what is the mediating effect of self-efficacy in the relationship between human rights sensitivity and service quality of disability support workers?
Fourth, what is the mediating effect of self-efficacy in the relationship between the empowerment of disability support workers and service quality?
The subjects of the study were disability activity support workers working in seven organizations in three cities in the Jeonbuk Special Self-Governing Province. A survey was conducted among them, and 371 responses were analyzed. Data analysis was performed using SPSS 29.0 and AMOS 29.0, and reliability verification, independent sample t-test, one-way ANOVA, descriptive statistics analysis, and Pearson correlation analysis were applied. For the structural equation model, measurement model and structural model verification and bootstrapping test were applied.
The main research results showed that all variables showed high levels, and human rights sensitivity was the highest. Women had significantly higher human rights sensitivity and self-efficacy than men, and those in their 60s had significantly higher human rights sensitivity and empowerment than other age groups. The relationship between human rights sensitivity, empowerment, self-efficacy, and service quality of disability activity support workers showed that human rights sensitivity indirectly improved service quality through self-efficacy. Empowerment not only directly improved service quality, but also indirectly improved service quality through self-efficacy.
The support measures to improve the quality of services provided by disability support workers based on the research results are as follows.
First, we must develop and implement strategies to enhance the self-efficacy of disability support workers. Disability support organizations should share practical examples of how support workers can foster interpersonal relationships with clients and their families, enabling them to provide services with affection and responsibility. Second, dedicated staff at support organizations need to support the empowerment of disability support workers. These dedicated staff should actively interact with support workers, listen to their feedback (support requests, issues, and areas for improvement), and incorporate it into their work, creating the necessary conditions. Furthermore, support workers should be empowered through various training and welfare programs, ensuring that their self-confidence and expectations translate into successful service delivery in the field. Third, activity support organizations should support disability support workers to enhance and maintain their human rights awareness. They should create a space where they can share their experiences and discuss solutions to cases from a human rights perspective, thereby protecting the human rights values ​​of both users and themselves. Fourth, the above self-efficacy, empowerment, and human rights sensitivity need to be continuously strengthened and refined through annual compulsory conservative education.
This study is the first to target disability activity support workers, and its significance lies in establishing support measures for disability activity support workers to improve the quality of disability activity support services. To contribute to improving the quality of disability support services, future research should overcome the limitations of this study by expanding the research subject, investigating data on rural and fishing villages, and reflecting the perspectives of both service providers and institutions. Furthermore, through institutional-level Focus Group Interviews (FGIs), quantitative surveys, and interviews with dedicated personnel, it is necessary to identify limitations in improving service quality for service providers, identify areas for improvement to overcome these limitations, and provide a basis for policy improvement and budgetary support at the central government level.

목차 (Table of Contents)

• 제 1장 서론 1
• 1. 연구의 필요성 및 목적 1
• 2. 연구문제 7
• 제 2장 이론적 배경 8
• 1. 장애인활동지원서비스 8
• 2. 서비스 질 24
• 3. 인권감수성 32
• 4. 임파워먼트 34
• 5. 자기효능감 45
• 6. 인권감수성, 임파워먼트, 자기효능감, 서비스 질의 관계 52
• 제 3장 연구방법 57
• 1. 연구모형 57
• 2. 연구대상 58
• 3. 측정도구 59
• 4. 자료분석 63
• 제 4장 연구 결과 및 논의 65
• 1. 주요 변인의 배경 변인에 따른 차이 65
• 2. 기술통계 및 상관관계 70
• 3. 측정모형의 검증 74
• 4. 구조모형의 검증 79
• 5. 매개효과 83
• 6. 논의 85
• 제 5장 요약, 결론 및 제언 88
• 1. 요약 88
• 2. 결론 및 제언 90
• 참고문헌 95
• 부 록 109
• Abstract 114