국가직무능력표준 기반 디자인교육의 서비스품질이 자아존중감과 교육성과에 미치는 영향 : 교육만족도 매개효과 중심으로 = The Impact of Service Quality in NCS-Based Design Education on Self-Esteem and Educational Performance: Focusing on the Mediating Effect of Educational Satisfaction

다국어 초록 (Multilingual Abstract)

statistically significant and positive influence on educational satisfaction. Second, the analysis revealed that the hypothesis proposing a significant positive effect of administrative service quality on educational satisfaction was only partially supported. Third, the results indicated that the hypothesis suggesting a significant positive effect of environmental service quality on educational satisfaction was also partially supported. Fourth, the analysis confirmed that educational satisfaction exerts a statistically significant and positive influence on self-esteem. Fifth, the findings demonstrated that educational satisfaction has a significant and positive impact on educational outcomes. The implications are as follows: First, this study proposed an alternative three-dimensional model of NCS-based design education quality by reclassifying it into educational, administrative, and environmental service quality. Second, unlike previous research that mainly focused on satisfaction, trust, or performance, this study differentiated educational, administrative, and environmental service quality and empirically analyzed how each dimension influences educational satisfaction, self-esteem, and educational outcomes, thereby securing originality. Third, the study verified the applicability of general service quality measurement methods to NCS-based design education and confirmed that educational quality is a multidimensional concept, highlighting the need for continued research. Fourth, the study confirmed that educational satisfaction plays a key mediating role in enhancing both self-esteem and educational outcomes. It provides practical implications by suggesting that strengthening instructors’ expertise, improving the reliability and empathy of administrative support, and ensuring the attractiveness and convenience of the learning environment are crucial for maximizing learner satisfaction and performance. Key words: NCS-Based Design Education, Educational Service Quality, Administrative Service Quality, Environmental Service Quality, Educational Satisfaction, Self-Esteem, Educational Outcomes

목차 (Table of Contents)

• Ⅰ. 서론 1
• 1.1 연구의 배경 1
• 1.2 연구의 목적 3
• 1.3 연구의 방법 5
• 1.4 연구의 구성 6
• Ⅱ. 이론적 배경 8
• 2.1 NCS기반 디자인교육 8
• 2.2 교육서비스 품질의 구성요인 15
• 2.3 행정서비스 품질의 구성요인 20
• 2.4 환경서비스 품질의 구성요인 26
• 2.5 교육만족도 31
• 2.6 자아존중감 34
• 2.7 교육성과 37
• Ⅲ. 연구방법 40
• 3.1 연구모형 40
• 3.2 연구가설 43
• 3.3 변수의 조작적 정의 49
• Ⅳ. 연구결과 58
• 4.1 표본의 특성 및 기술통계분석 58
• 4.2 자료의 분석방법 66
• 4.3 신뢰성·타당성·상관관계 분석 67
• 4.4 구조모형의 검증 73
• Ⅴ. 결 론 83
• 5.1 연구결과의 요약 83
• 5.2 연구의 시사점 87
• 5.3 연구의 한계점 및 향후 연구 방향 89