Design and Implementation of an Integrated Management Information System (IMIS) for the Ministry of Trade, Agribusiness and Industry, Ghana : Enhancing HR Efficiency, Inter-Directorate Collaboration, and Performance Monitoring

다국어 초록 (Multilingual Abstract)

The public sector organizations are very important in the development of a nation yet majority of them are still working in a manual manner, which slows performance, transparency and decision making. There are certain inefficiencies in the operations of the Ministry of Trade, Agribusiness and Industry in Ghana especially in the performance monitoring, inter-directorate collaboration and human resource management. With an attempt to address these challenges, this research proposal suggests the concept of designing and implementing an Integrated Management Information System (IMIS). The suggested platform involves the use of blockchain to automatize HR, protect confidential information, and enable real-time exchange of information. The study reveals the gaps in
the present operations of the Ministry and offers a framework of the scalable system to enhance the data security, operational efficiency, and the cooperation of different departments based on the mixed-method research that includes surveys, case studies, and literature reviews. The results of the study indicate that the IMIS can improve the reporting of timeliness, decision-making, and trust of HR operations.
This research is relevant to the greater interests of the Ghanaian population in terms of economic progress and the improvement of governance, as well as upgrading the internal procedures within the Ministry.

목차 (Table of Contents)

• 1. INTRODUCTION 1
• 1.1. Background of Study 1
• 1.2. Problem Statement 3
• 1.3. Research Questions 4
• 1.4. Objectives 5
• 1.5. Possible Solution 6
• 2. LITERATURE REVIEW 10
• 2.1. Theoretical Foundations of Integrated Management Information System 10
• 2.1.1. Integrated Management Information Systems (IMIS) 10
• 2.1.2. Information Systems 10
• 2.1.3. Management Information System (MIS) 12
• 2.1.4. Evidence of HRIS/IMIS in Public Sector 14
• 2.2. Theoretical frameworks 15
• 2.2.1. Technology Acceptance Model 5 15
• 2.2.2. Technology Acceptance Model (TAM) 16
• 2.2.3. Enhanced TAM 17
• 2.2.4. The Proposed Model (TAM 5) by Armouti et al. (2023) 18
• 2.3. Implementation Context 19
• 2.3.1. Hybrid Software Development Approach 19
• 2.3.2. Hybrid Work Setting 19
• 2.3.3. Cultural Factors, Social Customs and Time Zone Difference (CST) 20
• 2.4. Case studies of successful implementations of IMIS in other government institutions 22
• 2.5. Technological Solutions for Integrated Management Information Systems 25
• 2.5.1. Blockchain Solutions in IMIS 25
• 2.5.2. Artificial intelligence (AI) In Management Information System (MIS) 37
• 2.5.3. Cloud computing 39
• 2.6. Challenges of Manual Human Resources Management 42
• 2.7. EMPIRICAL REVIEW 46
• 2.7.1. Evaluate the current manual system used within the Ministry of Trade, Agribusiness and Industry 46
• 2.7.2. Developing a system structure that will effectively link different departments and directorates in the Ministry 52
• 2.7.3. Designing and implementing a blockchain-based solution integrated with other joint systems to secure sensitive data within the Ministry 64
• 2.8. Legal and Regulatory Framework 72
• 2.9. Synthesis and Research Gaps 77
• 3. METHODOLOGY 78
• 3.1. Research Design 79
• 3.2. Participants and Sampling 81
• 3.3. Instruments and Measures 82
• 3.4. System Development Approach 85
• 3.5. Procedure 87
• 3.6. Evaluation Framework for IMIS 87
• 3.7. Data Analysis 91
• 3.8. Reliability & Validity 93
• 3.9. Feasibility Assessment 94
• 3.10. Ethical Considerations 97
• 3.11. Study Limitations 98
• 4. RESULTS 99
• 4.1. Results for Objective 1: Evaluation of the Current Manual System 99
• 4.1.1. Purpose and approach 99
• 4.1.2. Respondent profile 99
• 4.1.3. Baseline survey findings (manual environment) 100
• 4.1.4. Process analysis of the current manual system 105
• 4.1.5. Root‑cause summary 111
• 4.1.6. Gap‑to‑requirement mapping 112
• 4.1.7. Problem statement summary 115
• 4.2. Results for Objective 2: Proposed System and Implementation 117
• 4.2.1. Architecture 117
• 4.2.2. Hardware & Software Environment 128
• 4.2.3. Comparison of possible solutions 139
• 4.2.4. Final Recommendation 153
• 4.3. Results for Objective 3: Validation and Expected Improvements 159
• 4.3.1. User Acceptance of IMIS 159
• 4.3.2. Δ- Index Comparison 162
• 4.3.3. Decision Rule and Validation Matrix 165
• 4.3.4. Results Summary 172
• 5. DISCUSSION AND LIMITATIONS 176
• 5.1. Discussion 176
• 5.2. Limitation of the Study 177
• 6. CONCLUSION AND RECOMMENDATION 179
• 6.1. Conclusion 179
• 6.2. Future Research Recommendation 179
• 7. REFERENCES 181
• 8. APPENDIX 189
• 8.1. Questionnaire and Interview Guide 189
• 8.2. National Digital Governance Policy for the Ministry of Trade, Agribusiness and Industry (MOTAI), Ghana 194