상담사의 직무스트레스가 소진에 미치는 영향 = The Impact od Counselor's Job Stress on Burnout

다국어 초록 (Multilingual Abstract)

The purpose of this study was to systematically analyze the impact of job stress experienced by psychotherapists on burnout, to compare the r elative impact of work-related and counseling-related stress on burnout, and to identify the main factors contributing to burnout. To do so, a surv ey was conducted among 245 psychotherapists who work with children, a dolescents, and adults. Job stress was measured using Lee's (2012) Coun selor Job Stress Scale, which was divided into work-related stress (orga nizational relationships, inadequate treatment, workload, and work environ ment) and counseling-related stress (lack of counseling competence, diffi cult clients, and social expectations). Burnout was measured using the Ko rean version of the Counselor Burnout Inventory (K-CBI) developed by Lee et al. (2007) and validated by Yu, Lee, and Nesbit (2008) and consi sted of five subfactors: physical exhaustion, incompetence, uncooperative work environment, decreased client value, and deteriorating personal life. The results of the study showed that both work-related stress and cou nseling-related stress were significantly positively related to burnout as a whole and its subscales. In particular, work-related stress had a signifi cant impact on uncooperative work environment, deterioration of personal life, and physical exhaustion, while counseling-related stress caused burn out centered on incompetence and physical exhaustion. When comparing t he relative impact, work-related stress was found to have a greater over all impact on burnout than counseling-related stress. These results suggest that psychotherapist burnout is a result of a com bination of structural and psychological factors rather than a single stress or. Therefore, multilayered and tailored interventions that combine institut ional support at the organizational level with self-care strategies at the i ndividual level are needed to prevent burnout. Future research should de velop prevention and intervention strategies that comprehensively conside r intrapersonal and environmental moderating variables such as stress cop ing and resilience. Keywords: psychological counselor, job stress, burnout

목차 (Table of Contents)

• Ⅰ. 서론 1
• 1. 연구의 필요성 및 목적 1
• 2. 연구문제 5
• 3. 용어의 정의 7
• Ⅱ. 이론적 배경 8
• 1. 직무스트레스 8
• 가. 직무스트레스의 정의 8
• 나. 직무스트레스의 원인 10
• 다. 상담사 직무스트레스 12
• 라. 상담사 직무스트레스 주요 요인 분석 15
• 2. 소진 18
• 가. 소진의 정의 18
• 나. 소진의 원인 20
• 다. 소진의 주요 요인 분석 22
• 3. 직무스트레스와 소진의 관계 25
• Ⅲ. 연구방법 28
• 1. 연구모형 28
• 2. 연구대상 29
• 3. 연구도구 31
• 4. 자료분석 33
• Ⅳ. 연구결과 35
• 1. 예비분석1 : 연구 변인에 대한 기술통계량 35
• 2. 예비분석2 : 상담사의 직무스트레스와 소진과의 상관관계 37
• 3. 예비분석3 : 상담사의 소진에 영향을 미치는 배경 변인 탐색 40
• 4. 상담사의 직무스트레스가 소진에 미치는 영향 42
• 가. 업무 관련 스트레스가 상담사의 소진에 미치는 영향 42
• 나. 상담 관련 스트레스가 상담사의 소진에 미치는 영향 46
• 다. 업무 관련 스트레스, 상담 관련 스트레스가 상담사의 소진에 미치는 상대적 영향력 50
• Ⅴ. 논의 및 결론 53
• 1. 논의 53
• 2. 결론 및 제언 64
• 참고문헌 66
• 부록 75