RPA 기술을 활용한 기록 관리 업무 자동화 방안 연구

다국어 초록 (Multilingual Abstract)

As the 4th Industrial Revolution progresses, business innovation is taking place throughout the industry through IT convergence. The records management field, like other industries, is undergoing major changes such as in the work environment and the records management paradigm. There is a shift from the production and management of paper records to electronic records, and it is an era in which, with digitalization, a large amount of records covering various data types must be handled. A situation has arrived in which we cannot keep up with the changes in the current way that people do records management.
The latest IT technology is at the center of change, and Robotics Process Automation (RPA) technology has also emerged in this trend. RPA is a software robot that imitates and automates the repetitive and standardized work process of humans. RPA is currently spreading to many industries, including large corporations.
It is also necessary to actively consider the introduction of RPA for records management. The necessity of research on the automation of records management business using RPA technology can be seen as follows. First, digital innovation is needed in the field of records management. Second, automation by an IT system built by investing a lot of money and time is limited, and it requires automation according to various process characteristics. Additionally, RPA has the potential to be utilized as an automation system for one person. Third, in order to effectively introduce RPA in the field of records management, the person in charge of performing records management needs to understand RPA technology.
The purpose of this study is to look at ways to automate work by applying RPA technology to records management and to suggest directions to recognize and promote the use of RPA technology in the records management field, and furthermore, through RPA technology. This is done to present as a digital innovation tool for records management. In order to specify the purpose of the study, the following detailed topics were set.
1. Why is it necessary to apply RPA technology to records management?
2. How can RPA technology be applied to records management?
3. What is the direction of the development of RPA adoption for digital innovation in records management?
To this end, this study examines the characteristics of the records management business from the perspective of RPA application, and discusses methods for individual records management personnel to automate records management work by using RPA technology. I would also like to present tasks that can apply RPA to records management business. By using RPA technology, you will be able to respond quickly to changes in the records management business environment and focus on the original records management and utilization business with higher added value.

목차 (Table of Contents)

• 제 1장 서론 1
• 제 1절 연구 배경 및 목적 1
• 제 2절 선행연구 검토 5
• 제 3절 연구방법 및 범위 12
• 제 2장 이론적 배경 14
• 제 1절 RPA 개념과 현황 14
• 1. RPA 개념 및 현황 14
• 2. 기존 IT시스템 구축과의 차이 23
• 3. 인공지능 분야와 RPA 의 구별 25
• 제 2절 RPA 특징 27
• 제 3절 RPA 도입 과정 및 고려사항 30
• 제 3장 기록관리 업무와 RPA 적용 사례 37
• 제 1절 기록관리 업무 현황 37
• 1. 기록관리 업무의 개요 37
• 2. 기록관리 업무의 특성 41
• 제 2절 기록관리 업무의 RPA 과제 발굴 및 적용을 위해 고려할 사항 48
• 제 3절 기록관리 업무의 RPA 적용 시범 사례(A기관 사례) 51
• 1. RPA 적용 가능 과제 도출 51
• 2. RPA 구현 사례(정보공개 비공개 검토 업무) 54
• 1) 업무 개요 및 RPA 적용 평가 54
• 2) RPA 설계 및 구현 59
• 3) RPA 적용 결과 61
• 3. 사례의 한계와 시사점 63
• 제 4장 기록관리 업무의 RPA 적용 방안 65
• 제 1절 기록관리 자동화 과제 제안 65
• 1. 주요 기록관리 업무 중 적용 가능한 유형 65
• 2. RPA 적용규칙에 따른 과제 발굴 제안 76
• 3. RPA를 활용한 실험적인 시도가 가능한 업무 유형 78
• 제 2절 기록관리 업무의 RPA 적용 발전 방향 80
• 1. 전략적인 RPA 도입 81
• 2. 기록관리 업무 담당자의 RPA 직접 활용 84
• 3. 기록관리 공통 업무에 대한 RPA 적용 사례 공유 86
• 제 5장 결론 89
• 참고문헌 93
• Abstracts 97