The Factors Affecting Employee’s Job Satisfaction at PetroVietnam Petrochemical and Textile Fiber Joint Stock Company

다국어 초록 (Multilingual Abstract)

Understanding and measurement of job satisfaction of employees in working environment is an urgent emerging issue and should be researched. If employees are satisfied with their jobs, they will strive constantly to do the job better, always trust and are loyal to their companies. As a result, the productivity and efficiency of them will get better, this helps the company not only survive but also develop in the present competitive economic. Petrovietnam Petrochemical and Textile Fiber Joint Stock Company is not an excepted case. Therefor, I determine to study thoroughly the topic "Job satisfaction of employees at Petrovietnam Petrochemical and Textile Fiber Joint Stock Company” to clarify this issue.
From reference and comparison to other research models on job satisfaction of local and abroad authors, the study proposes research model of employee satisfaction at Petrovietnam Petrochemical and Textile Fiber Joint Stock Company. Initial research model was created with 7 factors: Job Fitness, Income, Teamwork, Promotion, Leadership, Environment and Fringe Benefit.
Quantitative research is used to test the measurement scale and measure employee satisfaction. The survey was performed through direct interviews with employees working for Petrovietnam Petrochemical and Textile Fiber Joint Stock Company by detailed questionnaires (n=255). The collected data is processed by SPSS 16.0. software, and assessing reliability of the scale via Cronbach's alpha coefficient. Factor analysis will be used to verify the convergence of the concept component variable. Verifying theory models, Regression analysis, Descriptive Statistics are used to evaluate job satisfaction of employees at Petrovietnam Petrochemical and Textile Fiber Joint Stock Company.
Research results show that the model changes from the original proposal. Scale initially consisted of 7 factors with 30 variables. However, based on analysis result, there only remain six factors with 30 variables and all scales gains reliability and allowed values. The model initially launched with 7 factors, however after extraction process, final results shows that there are 6 factors influencing the level of employee satisfaction, as follow: Job Fitness, Fringe Benefit, Promotion, Environment, Leadership and Teamwork. In particular, affecting factors to employee’s satisfaction in turn from high to low are: Teamwork, Promotion, Job Fitness, Leadership, Environment and Fringe Benefit.
For results of employee satisfaction, the level of employee Satisfaction at Petrovietnam Petrochemical and Textile Fiber Joint Stock Company is quite high: Overall level of employee satisfaction is 5.81 (minimum 1, maximum is 7). Factors have level of satisfaction higher than overall satisfactions are: Job Fitness, Environment and Promotion. Other factors that have level of satisfaction lower than overall satisfaction are: Fringe Benefit and Teamwork.
Research results show these problems, although the company staff achieves high satisfaction, it still exist a factor that has lower satisfaction than overall satisfaction level: Fringe Benefit and Teamwork. Meanwhile, according to the results of regression analysis, employee satisfaction is affected most by Teamwork, but this element was the lowest satisfaction among the 6 ones. Therefore, a few recommendations are proposed below to the board of directors of the company to further enhance employee’s job satisfaction. Thereby, it motivates them to work harder and they contribute to the success of the company.

목차 (Table of Contents)

• TABLE OF CONTENT
• ABSTRACT ⅺ
• CHAPTER 1 INTRODUCTION 1
• 1.1.Motivation 1
• 1.2. Objectives of study 3
• 1.3. Scope of study 3
• 1.4. Methodology of study 3
• 1.5. Outline of the study 4
• CHAPTER 2 LITERATURE REVIEW 6
• 2.1. Job satisfaction of employees 6
• 2.1.1. Concept 6
• 2.1.2. The factors affecting the job satisfaction of employees 6
• 2.1.3. Benefits of measuring job satisfaction of employees: 10
• 2.2. The theory of job satisfaction of employees 11
• 2.2.1. Affect theory 11
• 2.2.2. Dispositional theory 11
• 2.2.3. Job Fitness theory 12
• 2.3 Research model of job satisfaction of employees 14
• 2.3.1 Model JDI (Job Descriptive Index) 14
• 2.3.2. Model MSQ (Minnesota Satisfaction Questionnaire) 20
• 2.3.3. Model JSS (Job Satisfaction Survey) 22
• 2.3.4. Comparison among study models of employee satisfaction 22
• CHAPTER 3 RESEARCH METHODOLOGY 24
• 3.1 Overview of PetroVietnam Petrochemical and Textile Fiber Joint Stock Company 24
• 3.1.1 History and development 24
• 3.1.2 . Fields of business 25
• 3.1.3 . Structure of organization 26
• 3.1.4. Characteristics of personnel 28
• 3.1.5. The situation on human resource management in the company 29
• 3.2 Research design 34
• 3.2.1 Research model and scales 34
• 3.2.2. Preliminary research 39
• 3.2.3. Full-fledged research 43
• 3.2.4. Data analyze activities 45
• CHAPTER 4: RESULTS OF STUDY 48
• 4.1. Sample description 48
• 4.2. Scale Reliability evaluation 49
• 4.2.1. Using Cronbach Alpha 49
• 4.2.2. Result of scales reliability evaluation 52
• 4.3. Exploited Factors Analysis - EFA 52
• 4.3.1. Scales measuring factors influencing job satisfaction 52
• 4.3.2. Scale measuring job satisfaction 55
• 4.4. Adjust Research Model 56
• 4.5. Hypothesis testing 57
• 4.5.1. Evaluate the coicidence of multiple regression model 57
• 4.5.2. Accreditation hypotheses in model 62
• 4.6. Statistical Result 64
• 4.6.1. Statistical result of factors impact job satisfaction 64
• 4.6.2. Evaluation of job satisfaction of employees 70
• CHAPTER 5: CONCLUSIONS AND POLICY IMPLICATIONS 72
• 5.1. Conclusions 72
• 5.1.1. Summary of Research 72
• 5.1.2. Summary of results 72
• 5.2.Policies recommendations 73
• 5.2.1. Fringe Benefit 73
• 5.2.2. Training Promotion 77
• 5.2.3. Leadership 78
• 5.2.4. Environment 80
• 5.2.5. Colleagues Relationships 82
• 5.2.6. Job Fitness 82
• REFERENCES 84
• APPENDIX 87