대통령기록관의 온라인 기록정보콘텐츠 서비스 현황과 개선방안 연구

다국어 초록 (Multilingual Abstract)

The current archival management institutions are looking for ways of enabling a wide range of users to use more records, from various angles. One of the representative ways is to offer archival contents to remove difficulties of original records and improve accessibility of users. Also, rather than visiting archives, using desired contents online is a general tendency, now.
Korean presidential archives are no exceptions to this trend. Rather, the ripple effect would increase more, if high-quality online contents are offered, since Korea has a high ratio of internet penetration and high-level IT technologies. Besides, developing and spreading online contents with high ripple effects would be a nice method to enhance awareness of presidential archives which has relatively been low.
This study, therefore, analyzed the real state of online contents provided by Korean presidential archives and suggested improvements as follows.
First, in relation to the composition of online contents of presidential archives, classifying users of online contents into ordinary people, researchers, students and teachers and including the current contents into the subordinate menu would help users access desired information more easily. Moreover, integrating subjects of contents for normal people excepting those for researchers, students and teachers according to the presidency to improve readability of webpages would be more effective for users.
Second, most of online contents offered by presidential archives are related with the presidency. Escaping from this practice, records before and after presidency need to be used for offering users more abundant contents. We also need to be interest in online contents production and service using records about the first ladies that are so narrowly used. In addition, educational contents for students and teachers that are the biggest potential users of presidential archives, should be developed, and from the long-term point of view, educational contents connected with the curriculum would be needed to use them at regular classes and encourage users to use presidential archives as sites for educational history.
Third, for every content including online contents, it is important to remedy problems exposed during the use of them with follow-up management, although the early production is crucial too. Presidential archives are conducting customer satisfaction surveys on online contents once per year as a means of follow-up management, but there is a low frequency of surveys conducted and they have several problems with populations and ways of filling out questionnaires.
In addition to a regular customer satisfaction survey, also, constant feedbacks to communicate with users anytime should be offered to accept opinions of users more aggressively.

목차 (Table of Contents)

• 제1장 서론 1
• 제1절 연구의 목적 1
• 제2절 선행연구 4
• 제3절 연구의 범위와 한계 7
• 제2장 대통령기록물과 기록정보콘텐츠의 정의 9
• 제1절 대통령기록물과 대통령기록관 9
• 1. 대통령기록물의 개념과 유형 9
• 2. 대통령기록관의 설립과 기능 15
• 3. 소결 19
• 제2절 콘텐츠와 기록정보콘텐츠 20
• 1. 콘텐츠의 개념과 최근 경향 20
• 2. 기록정보콘텐츠의 개념과 특징 25
• 3. 소결 29
• 제3장 해외 기록관(Archives)의 온라인 콘텐츠 서비스 현황 31
• 제1절 TNA의 온라인 서비스 정책과 온라인 콘텐츠 서비스 현황 31
• 1. 온라인 서비스 정책 31
• 2. 온라인 콘텐츠 서비스 현황 35
• 3. 온라인 콘텐츠 서비스 특징 38
• 4. 소결 42
• 제2절 미국 루즈벨트 대통령기록관의 온라인 콘텐츠 서비스 현황 43
• 1. 온라인 콘텐츠 서비스 현황 43
• 2. 온라인 콘텐츠 서비스 특징 45
• 3. 소결 49
• 제4장 대통령기록관의 온라인 콘텐츠 서비스 개선을 위한 방안 51
• 제1절 온라인 콘텐츠 서비스 현황 51
• 1. 온라인 콘텐츠 구축 과정 51
• 2. 온라인 콘텐츠 서비스 현황 53
• 3. 온라인 콘텐츠 고객만족도 조사결과 66
• 제2절 온라인 콘텐츠 서비스 문제점과 개선방안 70
• 1. 콘텐츠 구성적 측면 70
• 2. 콘텐츠 내용적 측면 74
• 3. 피드백(Feedback) 77
• 4. 소결 81
• 제5장 결론 83
• 참고문헌 86
• Abstract 90