중소기업의 펀경영 교육이 직무만족과 조직몰입에 미치는 영향에 관한 연구

다국어 초록 (Multilingual Abstract)

In general, members of organizations require their belief, trust and confidence in the manager as a condition of good businesses. Along with it, managers of business organizations expect that the processes for them to trust and depend on employees will bring about the effect of their satisfaction with jobs and commitment in the organization as well as improvements of management performance of the business organization or customer services.
The fun management to achieve good performance while working pleasantly also affects employees’ satisfaction with jobs positively. Fun management is a principle of customer impression and to impress customers, the internal customers should be impressed first thereby forming the atmosphere for the employees to work pleasantly by themselves. This is to enhance their morale so that they will voluntarily be satisfied with their jobs and become committed in their jobs to lead productivity with diverse creativity.
In this study, job satisfaction and organization commitment of employees of D company, which is a small business in the region, were analyzed. Given this, fun management education to implant pleasant mottos upon them was provided for several times. After some temporal gap, the same employees were surveyed again with the same questionnaires to analyze if there were significant differences in their job satisfaction and organization commitment
The results indicated that the fun management education positively (+) affected satisfaction with jobs and commitment in the organization. Therefore, it is expected that in improving employees’ satisfaction with jobs or commitment in the organization in small or medium sized businesses, the introduction of fun management education can prepare the basis for fostering employees’ loyalty to, trust in and respect for their company thereby positively affecting the improvements of the employees’ separation rate or the business’s managerial outcomes. Therefore, it is considered that small and medium sized businesses should introduce diverse kinds of fun management so that their employees can live pleasant work place lives.

목차 (Table of Contents)

• 제 1 장 서론 1
• 제 1 절 연구의 배경 및 목적 1
• 제 2 절 연구의 방법 및 범위 2
• 제 2 장 이론적 고찰 3
• 제 1 절 펀경영의 개념 및 필요성 3
• 제 2 절 펀경영의 성장배경 7
• 제 3 절 펀경영의 기대효과 10
• 1. 리더십 측면에서의 효과 10
• 2. 조직행동 측면에서의 효과 11
• 제 4 절 펀경영의 한계점 및 개선점 12
• 제 3 장 펀경영에 관한 국내외 사례 14
• 제 1 절 펀경영에 관한 교육 사례 14
• 1. 수퍼나노텍 14
• 2. 경우전자 14
• 3. D아울렛 매장 15
• 제 2 절 국내 펀경영 사례 16
• 1. LG전자 17
• 2. CJ 엔프라니 18
• 3. 현대삼호중공업 18
• 4. 우리은행 18
• 5. 코오롱 19
• 6. 대우조선해양 19
• 제 3 절 해외 펀경영 사례 20
• 1. 사우스웨스트항공 21
• 2. 사스(SAS) 22
• 3. 스타벅스 22
• 4. AGI(Analytical Graphics. Inc) 23
• 제 4 장 펀경영 교육에 관한 조사연구 25
• 제 1 절 개념적 기초 25
• 1. 직무만족의 개념 25
• 2. 조직몰입의 개념 27
• 제 2 절 조사의 개요 28
• 1. 설문지의 구성 28
• 2. 신뢰도 검증 29
• 3. 타당성 분석 30
• 제 3 절 펀경영 교육에 관한 차이분석 31
• 1. 인구통계학적 분석 31
• 2. 직무만족과 조직몰입에 대한 차이분석 38
• 제 5 장 결론 44
• 제 1 절 연구 결과의 요약 44
• 제 2 절 연구의 시사점 및 과제 45
• [참고문헌] 46
• [부록-설문지] 49