공공기관 e-mail 기록의 효과적인 획득방안 연구

국문 초록 (Abstract)

공공기관에서 생산되는 e-mail은 중요한 업무활동과정을 나타내어주는 기록임에도 불구하고, 기록으로서 관리되고 있지 않는것이 우리의 현실이다. 기록으로서의 가치가 있는 e-mail을 선별하여 획득하는 것은 가장 우선적으로 구상되어야 할 과정이며, 이를 통해 기록관리의 전 과정이 구현될 수 있다. 따라서 본 논문에서는 e-mail 기록의 선별과 획득을 위한 시스템적 기능요소를 설계하는데 중점을 두고서 방안을 제시해 보고자 한다.

다국어 초록 (Multilingual Abstract)

When it comes to performance of public institutions, e-mail(electronic mail) is not only essential measure in communication and information exchange with guaranteed rapidity and convenience, but also form of records which can reflect concept of innovation in the process of improving public institutions' performance. Meanwhile, e-mail was not utilized as a major recording measure due to environmental factor of managing records which emphasize past public document, also due to introduction of memo report function, e-mail has not filled the role as a measure which represents process of ongoing work. Even though e-mail has a value as a recording measure, it has been excluded from the subject of managing records, accordingly important information to grasp context of work has been evaporated.
In this thesis, focusing on realistic inconsistencies that e-mail produced by public institutions is excluded from the subject of managing records, logical reason to capture as document and function to be realized through the process in capturing are introduced as point of thesis. In addition, aspects that e-mail records play an important role in grasping the connection of work, is created during the process of work and has a essential value in explaining the process of work are emphasized. Furthermore, under the concept that e-mail records is one of electronic records types, emphasizing importance in process of capturing out of all processes of managing records, necessary systematic function is mainly introduced, especially systematic function is designed to select e-mail records which should be managed as document.
Function design to make process of selecting and capturing be carried out through automatized system is introduced and for this function design principles in standards of managing electronic records are mainly reflected and connection function analysis which are realized in On-NARA system, BH records management system and Outlook are referred in design, in addition, through the case of automatic selection of spam e-mail, frame of technology to select e-mail records automatically is utilized in thesis. Frame of principle for capturing e-mail records is established through case study, function to execute three times-selecting process by semi-automated system is designed, separate function in process of sending and receiving is introduced. Moreover, purpose of e-mail utilization is re-established considering environmental characteristic of work and expansion of concept in managing records, metadata which should be managed while e-mail is captured and selected is derived.
Study of e-mail records management has generally suggested e-mail management strategy of our environment through foreign e-mail management strategy until now, while this thesis make great strides in suggesting necessity of e-mail records management under the idea of expanding area of records by analyzing the present situation of public institutions' managing records subjects and also in suggesting concrete, detailed function design within process of capturing out of managing records process.
On the other hand, studies on building thesaurus to capture e-mail records, scheme of long-term preservation and scheme of ensuring the authenticity which can be raised in preservation and utilization after capturing are additional tasks to be researched.

목차 (Table of Contents)

• 제1장 머리말 = 1
• 제1절 연구의 목적 = 1
• 제2절 선행연구 = 4
• 제3절 연구의 범위와 방법 = 6
• 제2장 e-mail 기록 획득의 필요성 = 8
• 제1절 e-mail 기록의 평가기준 = 8
• 제2절 e-mail 관리현황 및 업무 환경적 특성 = 15
• 제3절 업무활동 맥락 파악을 위한 수단으로서의 e-mail = 21
• 제3장 e-mail 기록 획득방안 설계를 위한 사례 분석 = 27
• 제1절 전자기록관리 시스템 표준에서의 e-mail 획득 원칙 = 27
• 제2절 공공기관 업무시스템의 유관 기능 사례 분석 = 32
• 1. 온나라 시스템의 문서관리카드와 메모보고 = 32
• 2. 대통령 비서실 기록관리 시스템의 관리자 메일 = 37
• 제3절 e-mail 응용 사례 분석 = 41
• 1. Microsoft Office Outlook의 유관 기능 분석 = 41
• 2. 다음(Daum) 한메일의 유관 기능 분석 = 44
• 제4절 스팸메일의 자동분류 설계 사례 분석 = 47
• 제4장 e-mail 기록의 효과적인 획득방안 = 56
• 제1절 e-mail 기록의 획득 원칙 = 56
• 제2절 e-mail 기록의 획득 절차 및 기능 = 59
• 1. e-mail 기록 선별 및 획득과정 개념도 = 59
• 2. e-mail 기록 획득을 위한 발신시 주요 기능 = 63
• 3. e-mail 기록 획득을 위한 수신시 주요 기능 = 67
• 제3절 e-mail 기록 획득 관련 고려사항 = 72
• 1. 생산되는 기록 유형별 활용 목적 재정립 = 72
• 2. e-mail 기록의 메타데이터 획득 = 75
• 3. 답장 및 전달메일의 획득방안 = 78
• 제5장 맺음말 = 81
• 참고문헌 = 84
• Abstract = 90