독거노인의 디지털 리터러시와 복지서비스 접근에 관한 고찰 = A Qualitative Study on Digital Literacy and Access to Welfare Services Among Older Adults Living Alone

다국어 초록 (Multilingual Abstract)

This study aims to explore the experiences and perceptions of elderly individuals living alone in a super–aged Korean society as they access welfare services in a digital environment, and to qualitatively examine how digital literacy affects service accessibility. A qualitative case study was conducted with three elderly individuals living alone who use a senior welfare center located in Gyeongsan, Gyeongsangbuk-do, Korea. The findings reveal that participants who experienced difficulties in using digital devices reported decreased self–efficacy, emotional isolation, and limited social interaction. They also faced challenges in acquiring and maintaining technological skills due to smartphone–centered digital systems and insufficient support. Throughout the process of accessing welfare services, digital anxiety and low self–efficacy led to avoidance of information searching, application, and service utilization. In addition, rapid changes in the digital environment and repeated experiences of failure contributed to psychological alienation, emotional withdrawal, and increased social isolation. The results suggest that digital welfare policies should move beyond technology efficiency–oriented approaches and adopt a human–centered perspective that emphasizes user empowerment. This study recommends a paradigm shift toward strengthening the autonomy and participation of elderly individuals living alone within digital welfare service delivery systems.