공동주택관리 근로자의 직무스트레스에 관한 고찰 = A Study on Job Stress of Multi-family Housing Management Workers

다국어 초록 (Multilingual Abstract)

This study analyzed job stress among apartment housing management workers through a hermeneutic literature review published between 2004 and 2024. The research aimed to identify the underlying causes of job stress, synthesize existing findings, and propose systemic improvement strategies. The results indicate that job stress in this field mainly arises from employment instability, emotional labor, interpersonal conflict, and insufficient institutional protection. These factors contribute to burnout, low organizational commitment, and turnover intention. Furthermore, organizational culture, leadership style, and social perception were found to mediate these effects. Improving the working environment, strengthening welfare benefits and education programs, clarifying job responsibilities, and institutionalizing a protection system are essential. Establishing a public-private partnership and a management support center is expected to enhance the professionalism of management staff and contribute to the stable and transparent operation of apartment communities.