조직과 집단에 대한 심리적 유대 인식이 혁신행동에 미치는 영향: 촉진 및 차단발언의 매개효과 = The Effect of Psychological Bonds toward One’s Workgroup and Organization on Innovative Behavior: A Mediation of Voice Behavior

국문 초록 (Abstract)

본 연구는 조직 구성원의 소속 조직과 집단에 대한 심리적 유대 인식이 발언행동을 통해 혁신행동에 기여할 수 있는지 검증하였다. 조직과 집단에 대한 심리적 유대의 지표로는 정서적 조직몰입과 두 가지 집단응집성(과제응집성, 사회응집성)에 주목하였고, 발언행동은 촉진발언과 차단발언으로 나눈 다차원적 개념을 채택하여 정서적 조직몰입, 과제응집성, 사회응집성이 촉진발언과 차단발언을 매개로 혁신행동에 이르는 다중매개모형을 구성하였다. 이를 통해 이들 변수의 관계를 통합된 하나의 모형에서 확인하고자 하였으며 분석에는 구조방정식모형을 이용하였다. 온라인 설문조사를 통해 수집한 중국 직장인 350명의 응답 자료를 바탕으로 분석한 결과는 다음과 같다: 첫째, 세 변수 중 정서적 조직몰입과 사회응집성만이 발언행동을 증가시켜 혁신행동에 정의 영향을 미치는 것으로 나타났다. 이들 변수는 직접효과는 없었으나, 발언행동을 통한 간접효과만이 확인되어 혁신행동과의 관계에서 발언행동의 완전매개효과를 확인할 수 있었다. 둘째, 정서적 조직몰입, 사회응집성과 혁신행동간 관계에서 촉진발언과 차단발언의 매개효과 각각의 유의성을 검증한 결과, 촉진발언을 통한 효과만이 유의한 것으로 나타났다. 이러한 결과는 심리적 유대 중 정서적 측면이 발언행동에 중요함을 보여주며, 혁신행동에 영향을 주는 데 있어 촉진발언이 중요함을 보여준다. 이를 바탕으로 본 연구의 학문적, 실무적 의의를 논의하였다.

참고문헌 (Reference)

1 이지우 ; 김일천 ; 김종우, "혁신적 업무행동의 선행요인에 관한 연구" 한국산업경영학회 19 (19): 281-316, 2004

2 윤지영, "창업기업 종사자의 혁신행동에영향을 미치는 요인에 대한 경로분석 : 조직요인과 잡 크래프팅을 중심으로" 연세대학교 정경.창업대학원 2019

3 문계완 ; 이시영 ; 최석봉, "집단의 창의성과 응집력이 혁신행위에 미치는 영향" 대한경영학회 22 (22): 2159-2185, 2009

4 김선옥, "집단응집성과 정서적 조직몰입이 직원의 혁신행동에 미치는 영향: 발언행동의 매개효과를 중심으로" 중앙대학교 대학원 2020

5 이정남, "집단응집력과 직무특성이 조직시민행동에 미치는 영향 : 공유리더십의 조절효과를 중심으로" 한국기술교육대학교 2016

6 이종법 ; 양재생, "집단응집력과 조직유효성의 관계에 관한 연구" 한국인적자원관리학회 12 (12): 5-32, 2005

7 주성우, "지식공유와 팀응집력이 혁신행동에 미치는 영향" 가천대학교 경영대학원 2020

8 송운석 ; 김용빈, "조직신뢰와 혁신행동과의 관계에 관한 연구 −조직몰입의 매개효과를 중심으로" 사회과학연구소 26 (26): 127-151, 2010

9 서인덕 ; 이원형, "조직문화, 리더십 그리고 조직시민행동 간의 관계에 있어서 리더신뢰 및 조직몰입의 매개효과" 한국인적자원관리학회 13 (13): 71-106, 2006

10 강지선 ; 김국진, "조직몰입, 공공봉사동기, 혁신지향문화가 공무원의 혁신행동에 미치는 영향 : 관리자와 비관리자 간 커뮤니케이션의 조절효과 차이를 중심으로" 한국행정연구원 28 (28): 225-259, 2019

11 김종우 ; 이지우 ; 백유성, "조직내 교환관계, 조직몰입 및 혁신적 업무행동의 관계" 한국산업경영학회 22 (22): 117-150, 2007

12 신황용 ; 이희선, "조직공정성과 조직몰입 및 혁신적 업무행동 간의 구조적 인과관계 분석" 한국행정학회 47 (47): 157-179, 2013

13 김우갑 ; 권인수 ; 최영근, "작업집단에서 과업갈등이 학습행동에 미치는 영향: 집단응집력과 심리적 안전감의 역할" 한국무역연구원 12 (12): 467-487, 2016

14 하용규, "인적자본과 혁신행동의 관계에서 조직몰입의 매개효과 -호텔기업을 중심으로-" 한국콘텐츠학회 10 (10): 440-449, 2010

15 김명희 ; 이규만 ; 박기관, "역할스트레스가 혁신행동에 미치는 영향: 정서적 몰입의 매개효과" 글로벌경영학회 11 (11): 127-149, 2014

16 이재원 ; 김희동 ; 강정은, "심리적 계약 이행과 조직몰입 관계에서 교환이념의 조절효과 분석" 한국경영교육학회 (58) : 269-294, 2009

17 이규만, "사회적 교환관계와 조직몰입 및 혁신행동 간의 관련성- 울산지역 공무원을 중심으로 -" 산업경영연구소 36 (36): 29-50, 2013

18 최용득 ; 이동섭, "발언행동의 개념적 검토와 분석" 한국인사조직학회 25 (25): 129-157, 2017

19 신혜영 ; 권상집, "리더의 의사소통 유형, 상사 신뢰, 조직몰입, 혁신행동 간의 구조적 관계 분석" 한국지식경영학회 18 (18): 23-43, 2017

20 오진주, "대기업 팀의 혁신행동과 응집성, 정보교류체제 및 지식공유행동의 관계에서팀장-팀원 교환관계와 긍정적 실책관리문화의 조절효과" 서울대학교 대학원 2019

21 유영주 ; 김진모, "대기업 팀의 학습과 팀장 변혁적 리더십, 임파워먼트 및 응집력의 구조적 관계" 한국농·산업교육학회 49 (49): 55-83, 2017

22 권혁기 ; 손헌일, "기업가정신과 종업원의 혁신행동지향성에 대한 정서적 몰입의 매개효과" 대한경영정보학회 33 (33): 77-92, 2014

23 홍세희, "구조 방정식 모형의 적합도 지수 선정기준과 그 근거" 19 (19): 161-177, 2000

24 이재근 ; 허문구 ; 지샹, "구성원 발언이 팀 혁신성에 미치는 영향: 지식창출의 매개효과를 중심으로" 한국경영교육학회 34 (34): 101-128, 2019

25 이연택 ; 이도연 ; 김종우, "개인특성과 사회적 교환관계가 호텔종사자의 혁신행동에 미치는 영향" 대한경영학회 20 (20): 1821-1848, 2007

26 von Hippel, E., "“Sticky information” and the locus of problem solving: Implications for innovation" 40 (40): 29-439, 1994

27 Xin Qin, "When do emotionally exhausted employees speak up? Exploring the potential curvilinear relationship between emotional exhaustion and voice" Wiley 35 (35): 1018-1041, 2014

28 Kanter, R. M., "When a thousand flowers bloom: Structural, collective, and social conditions for innovation in organizations" Elsevier Science 2000

29 Jun Song, "Voice behavior and creative performance moderated by stressors" Emerald 32 (32): 177-192, 2017

30 Brinsfield, C. T., "Voice and Silence in Organizations" Emerald Group Publishing 3-33, 2009

31 Robert F. Kleysen, "Toward a multi‐dimensional measure of individual innovative behavior" Emerald 2 (2): 284-296, 2001

32 Johannes Rank, "Three Avenues for Future Research on Creativity, Innovation, and Initiative" Wiley 53 (53): 518-528, 2004

33 Liangyong Chen, "The voicer's reactions to voice: an examination of employee voice on perceived organizational status and subsequent innovative behavior in the workplace" Emerald 50 (50): 1073-1092, 2020

34 Brian Mullen, "The relation between group cohesiveness and performance: An integration" American Psychological Association (APA) 115 (115): 210-227, 1994

35 Eric Bonetto, "The paradox of creativity" Elsevier BV 60 : 100820-, 2021

36 Richard T Mowday, "The measurement of organizational commitment" Elsevier BV 14 (14): 224-247, 1979

37 Natalie J. Allen, "The measurement and antecedents of affective, continuance and normative commitment to the organization" Wiley 63 (63): 1-18, 1990

38 Yang, F., "The impact of cognitive style on innovative behavior : The moderating role of team psychological safety and work unit structure" 15 (15): 13-25, 2012

39 Albert A. Cota, "The Structure of Group Cohesion" SAGE Publications 21 (21): 572-580, 1995

40 Salter, A., "The Oxford handbook of innovation management" OUP Oxford 26-52, 2014

41 Dorothy A. Leonard, "The Oxford Handbook of Innovation Management" Oxford University Press 121-138, 2013

42 Sally A. Carless, "The Measurement of Cohesion in Work Teams" SAGE Publications 31 (31): 71-88, 2000

43 Guy L. Siebold, "The Essence of Military Group Cohesion" SAGE Publications 33 (33): 286-295, 2007

44 A.V. Carron, "The Development of an Instrument to Assess Cohesion in Sport Teams: The Group Environment Questionnaire" Human Kinetics 7 (7): 244-266, 1985

45 Jiang, W. W., "Study on the relationship of employees’ perceived organizational support, psychological ownership and voice behavior" Jilin University 2014

46 West, S. G, "Structural equation modeling:Concepts, issues, and applications" Sage Publications, Inc 56-75, 1995

47 Milly Casey-Campbell, "Sticking it all together: A critical assessment of the group cohesion-performance literature" Wiley 11 (11): 223-246, 2009

48 Timothy D. Maynes, "Speaking more broadly: An examination of the nature, antecedents, and consequences of an expanded set of employee voice behaviors" American Psychological Association (APA) 99 (99): 87-112, 2014

49 Philip M. Podsakoff, "Self-Reports in Organizational Research: Problems and Prospects" SAGE Publications 12 (12): 531-544, 1986

50 배병렬, "SPSS Amos Lisrel Smart PLS에 의한 조절효과 및 매개효과분석" 청람 2018

51 Wu, X. W., "Research on the relationship between employee job satisfaction and organizational commitment" 13 (13): 41-51, 2014

52 Joann Keyton, "Redefining Cohesiveness in Groups" SAGE Publications 21 (21): 234-254, 1990

53 Thomas W. H. Ng, "Psychological contract breaches, organizational commitment, and innovation-related behaviors: A latent growth modeling approach" American Psychological Association (APA) 95 (95): 744-751, 2010

54 Amy Edmondson, "Psychological Safety and Learning Behavior in Work Teams" JSTOR 44 (44): 350-383, 1999

55 Jian Liang, "Psychological Antecedents of Promotive and Prohibitive Voice: A Two-Wave Examination" Academy of Management 55 (55): 71-92, 2012

56 Michelle M. Hammond, "Predictors of individual-level innovation at work: A meta-analysis" American Psychological Association (APA) 5 (5): 90-105, 2011

57 Jeffrey A. LePine, "Predicting voice behavior in work groups" American Psychological Association (APA) 83 (83): 853-868, 1998

58 Qi, Y. Y., "Perceived organizational support, organizational commitment, and voice behavior : the moderating role of supervisor-employee guanxi" 37 (37): 99-104, 2016

59 Riketta, M., "Organizational identification : A meta-analysis" 66 : 358-384, 2005

60 Lyman W. Porter, "Organizational commitment, job satisfaction, and turnover among psychiatric technicians" American Psychological Association (APA) 59 (59): 603-609, 1974

61 O’Reilly, C. A., "Organizational commitment and psychological attachment : The effects of compliance, identification and internalization on prosocial behavior" 71 : 492-499, 1986

62 Jafri, M. H., "Organizational commitment and employee’s innovative behavior : A study in retail sector" 10 (10): 62-68, 2010

63 Howard S. Becker, "Notes on the Concept of Commitment" University of Chicago Press 66 (66): 32-40, 1960

64 Wang, C. J., "Moderating effect of team cohesion on the relationship between proactive personality and employee voice" 4 : 83-86, 2019

65 James R. Detert, "Leadership Behavior and Employee Voice: Is the Door Really Open?" Academy of Management 50 (50): 869-884, 2007

66 Andrew H. Gold, "Knowledge Management: An Organizational Capabilities Perspective" Informa UK Limited 18 (18): 185-214, 2001

67 Claus W. Langfred, "Is group cohesiveness a double-edged sword? An investigation of the effects of cohesiveness on performance" SAGE Publications 29 (29): 124-143, 1998

68 Chun-Hsi Vivian Chen, "Interdependence and Organizational Citizenship Behavior: Exploring the Mediating Effect of Group Cohesion in Multilevel Analysis" Informa UK Limited 143 (143): 625-640, 2009

69 Feirong Yuan, "Innovative Behavior in the Workplace: The Role of Performance and Image Outcome Expectations" Academy of Management 53 (53): 323-342, 2010

70 West, M. A., "Innovation and creativity at work: Psychological and organizational strategies" John Wiley and Sons 3-13, 1990

71 Eun-Suk Lee, "Identifying organizational identification as a basis for attitudes and behaviors: A meta-analytic review" American Psychological Association (APA) 141 (141): 1049-1080, 2015

72 Mael, F. A., "Identification in work, war, sports, and religion : Contrasting the benefits and risks" 31 : 197-222, 2001

73 Fang Kong, "How and when group cohesion influences employee voice" Emerald 35 (35): 142-154, 2020

74 Linn Van Dyne, "Helping and Voice Extra-Role Behaviors: Evidence of Construct and Predictive Validity" Academy of Management 41 (41): 108-119, 1998

75 Hackman, J. R., "Handbook of industrial and organizational psychology" Consulting Psychologists Press 199-267, 1992

76 Janis, I. L., "Groupthink : Psychological studies of policy decisions and fiascoes" Houghton Mifflin 1982

77 Albert J. Lott, "Group cohesiveness as interpersonal attraction: A review of relationships with antecedent and consequent variables" American Psychological Association (APA) 64 (64): 259-309, 1965

78 Eric T.G. Wang, "Group cohesion in organizational innovation: An empirical examination of ERP implementation" Elsevier BV 48 (48): 235-244, 2006

79 Muhammad Athar Rasheed, "Exploring the role of employee voice between high-performance work system and organizational innovation in small and medium enterprises" Emerald 24 (24): 670-688, 2017

80 Thomas W. H. Ng, "Employee voice behavior: A meta-analytic test of the conservation of resources framework" Wiley 33 (33): 216-234, 2011

81 Elizabeth W. Morrison, "Employee Voice and Silence" Annual Reviews 1 (1): 173-197, 2014

82 Elizabeth W. Morrison, "Employee Voice Behavior: Integration and Directions for Future Research" Academy of Management 5 (5): 373-412, 2011

83 Liu, X. M., "Effect of inclusive leadership on change-supportive behavior: Team psychological security and affective commitment" South China University of Technology 2019

84 Tajfel, H., "Differentiation between social groups: Studies in the social psychology of intergroup relations" Academic Press 61-76, 1978

85 Susanne G. Scott, "Determinants of Innovative Behavior: A Path Model of Individual Innovation in the Workplace" Academy of Management 37 (37): 580-607, 1994

86 K. Lewin, "Defining the 'field at a given time.'" American Psychological Association (APA) 50 (50): 292-310, 1943

87 Hazel R. Markus, "Culture and the self: Implications for cognition, emotion, and motivation" American Psychological Association (APA) 98 (98): 224-253, 1991

88 Michael D. Mumford, "Creativity syndrome: Integration, application, and innovation" American Psychological Association (APA) 103 (103): 27-43, 1988

89 Hofstede Insights, "Country comparison"

90 Linn Van Dyne, "Conceptualizing Employee Silence and Employee Voice as Multidimensional Constructs" Wiley 40 (40): 1359-1392, 2003

91 P. M. Bentler, "Comparative fit indexes in structural models" American Psychological Association (APA) 107 (107): 238-246, 1990

92 Philip M. Podsakoff, "Common method biases in behavioral research: A critical review of the literature and recommended remedies" American Psychological Association (APA) 88 (88): 879-903, 2003

93 Aaron Cohen, "Commitment before and after: An evaluation and reconceptualization of organizational commitment" Elsevier BV 17 (17): 336-354, 2007

94 Paul R. Bernthal, "Cohesiveness without Groupthink" SAGE Publications 18 (18): 66-87, 1993

95 Albert V. Carron, "Cohesion" SAGE Publications 31 (31): 89-106, 2000

96 Jane M. Howell, "Champions of Technological Innovation" JSTOR 35 (35): 317-, 1990

97 Andrew H. Van de Ven, "Central Problems in the Management of Innovation" Institute for Operations Research and the Management Sciences (INFORMS) 32 (32): 590-607, 1986

98 Wang, J. C., "CEO servant leadership to organizational effectiveness and middle managers" Beijing Jiaotong University. 2017

99 Ko, J. W., "Assessment of Meyer and Allen’s three-component model of organizational commitment in South Korea" 82 : 961-973, 1997

100 Lawrence R. Brawley, "Assessing the Cohesion of Teams: Validity of the Group Environment Questionnaire" Human Kinetics 9 (9): 275-294, 1987

101 Menard, S., "Applied logistic regression analysis" SAGE Publications, Inc 2002

102 Bastian Ekrot, "Antecedents of project managers' voice behavior: The moderating effect of organization-based self-esteem and affective organizational commitment" Elsevier BV 34 (34): 1028-1042, 2016

103 Michael W. Browne, "Alternative Ways of Assessing Model Fit" SAGE Publications 21 (21): 230-258, 1992

104 John P. Meyer, "Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences" Elsevier BV 61 (61): 20-52, 2002

105 Ancona, D., "Advances in industrial and labor relations" JAI Press 191-221, 1987

106 John P. Meyer, "A three-component conceptualization of organizational commitment" Elsevier BV 1 (1): 61-89, 1991

107 Liang, J., "A multi-level analysis of employee’s proper voice : Evidence from local chain supermarket" 12 : 125-134, 2009

108 James E Cameron, "A Three-Factor Model of Social Identity" Informa UK Limited 3 (3): 239-262, 2004

109 Artemis Chang, "A Multidimensional Approach to the Group Cohesion-Group Performance Relationship" SAGE Publications 32 (32): 379-405, 2001

110 Melissa Chamberlin, "A Meta-Analysis of Voice and Its Promotive and Prohibitive Forms: Identification of Key Associations, Distinctions, and Future Research Directions" Wiley 70 (70): 11-71, 2016