급식산업에서의 서비스품질요인이 고객만족에 미치는 영향에 대한 실증적 연구 = An Empirical Study on the Relationship between Customer Satisfaction and Service Quality -Focused on Catering Industry

다국어 초록 (Multilingual Abstract)

Recently, catering industry in domestic is developing. It prevails not only on education institutions such as elementary schools but also on companies. Under this situation, the relationships among factors of service quality are needed to be identified and then the usage of them is crucial to catering industry. Most of studies on the catering have focused just on the hygiene of food but few studies are on the service quality of the service. According to environments, the relationship between the service quality and customer satisfaction has been researched.
In this study, based on the investigation on the 56 kindergartens, we have found that all the factors that constitute the service quality have effect on the customer satisfaction. Additionally, the responsiveness and the reliability have high relationship with customer satisfaction. As a result, we can consider that the catering industry can be improved like the other service industry. Especially, we can find the responsiveness to the customers' needs has the top priority.

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